Technical Assistance Center Representative

Job Description And Responsibilities

Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email

Problem management with focus on wide scale technical issues

As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues

Qualifications

2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity

Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs

Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment

Languages: Fluency in English is a must

Education

Bachelors in Information Technology (B

Tech, BE or MCA) or equivalent

Company Benefits & Perks

Competitive salary package

Performance based annual bonus (cash and stocks)

Group Medical & Life Insurance

Modern offices with free amenities & fully stocked cafeterias

Monthly food card & company paid snacks

Hardship/shift allowance with company provided pickup & drop facility*

Attractive employee referral bonus

Frequent company sponsored team building events and outings

Depending upon the shifts

The benefits package is subject to change at the management's discretion

Company Overview

Interactive Brokers Group, Inc

(Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries

We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories

We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers

Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology