Patient Care Coordinator - US Healthcare

Job Title: Inbound Patient Care Coordinator Executive

Opportunity : New Delhi,India (Hybrid)

Shift: Night Shift

About Us:

NPB is a provider of critical services for US based medical practices. We are dedicated to delivering exceptional customer service and support to healthcare professionals and their patients. We are currently seeking passionate individuals to join our team and contribute to the enhancement of patient experiences.

Position Overview:

As an Patient Care Executive, you will serve as a vital link between patients, healthcare professionals, and our clients. Your role will be to provide outstanding customer service, clear English-speaking abilities, and proficiency in call center functions to ensure seamless communication and support for all callers.

Responsibilities:

• Receive incoming calls from patients, healthcare professionals, and other callers.
• Address inquiries, provide information, and assist callers with their concerns.
• Schedule and manage patient appointments, ensuring accuracy and efficiency.
• Coordinate with healthcare providers and clinics to book appointments.
• Collect and verify patient information, including personal details, insurance information, and medical history.
• Update and maintain patient records accurately.
• Offer information on healthcare services, medical procedures, and general inquiries.
• Guide patients on pre-appointment instructions and any necessary preparations.
• Address patient queries, concerns, and complaints in a professional and empathetic manner.
• Escalate issues to the appropriate department or supervisor as needed.
• Verify insurance coverage and process insurance-related inquiries.
• Assist patients in understanding their insurance benefits and coverage.
• Adhere to strict confidentiality and privacy guidelines when handling patient information.
• Collaborate with healthcare professionals, nurses, and administrative staff to ensure smooth patient communication and service delivery.

Qualifications:

• Education: College diploma or equivalent. Advanced healthcare-related education or certifications is a great advantage.
• Communication Skills: Excellent verbal and written communication skills. Ability to communicate clearly and empathetically with patients.
• Customer Service Skills: Strong customer service orientation with the ability to remain calm and professional in challenging situations.
• Computer Skills: Proficient in using computer systems, electronic health records (EHR), and scheduling software.
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain attention to detail.
• Medical Terminology: Basic knowledge of medical terminology is often beneficial.
• Empathy and Compassion: Ability to empathize with patients and provide compassionate assistance.
• Team Player: Capable of working collaboratively with a multidisciplinary healthcare team.

Incentive Plan:

At NPB, we believe in recognizing and rewarding outstanding performance. In addition to a monthly base salary of 25,000 INR to 30,000INR for new trainees and 40,000 INR to -50,000 INR for those experienced with healthcare related call centers. Additionally, we offer the following incentive plan recommendations:

• Performance Bonuses: Employees who consistently demonstrate exceptional customer service and meet or exceed performance metrics may be eligible for performance bonuses.
• Attendance and Punctuality Rewards: We value your commitment and punctuality. Employees with excellent attendance and on-time performance may receive special incentives.
• Training and Certification Bonuses: If additional healthcare-related certifications are required for the role, we provide support for obtaining them and offer bonuses upon successful completion.
• Referral Program: Recommend qualified candidates to join our team, and if they are hired and complete a probationary period successfully, you may be eligible for referral bonuses.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter highlighting your relevant experience and skills to [Your Application Email Address]. We look forward to hearing from you