Wolters Kluwer Global Business Services (GBS) is designed to provide services divisional business units in the areas of technology, sourcing, procurement, legal, finance, and accounting
GBS promotes team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies
There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications
This position is part of the GBS IT Infrastructure Division that provides holistic support for numerous IT domains including Project Management, Hosting (including Cloud Computing), Network, Telecom, Unified Communications, End User Computing, and Information Security
The GBS Network Design Engineering team oversees Wolters Kluwer s Enterprise Network, spanning multiple public/private clouds, data centers, and offices in North America, Europe, and Asia Pacific
As part of this team, the Senior Network Engineer will be responsible for design, solutioning, and implementation of an SDN-based Enterprise Network which spans over 100 global locations and is integral to the companys success
You will provide reactive support for escalated networking issues and proactive project support to enable our SD-WAN based Enterprise Connectivity Transformation initiatives
Our Senior Network Design Engineers are required to be Subject Matter Experts within the fields of traditional, cloud, and software defined networking and can translate highly technical subjects to stakeholders whilst engaging, steering, and guiding mid-level Network Engineers in delivering network projects and solutions
Our Senior Network Design Engineer s primary focus is to collaborate with Network Architects on high level architectural network designs and synthesize them into deployable low-level designs for sub-domains related to Network technologies including both emerging and traditional technologies
They are required to prove out and test network designs, solutions, and tools through Proof-of-Concept activities, and ensure the delivery of these deployments is transitioned to operational networking teams effectively and consistently with accompanying artifacts including design and standard operating procedure documentation to ensure operational continuity as the deployments go to production
This is a hands-on role and presents an exciting opportunity for anyone passionate about working with large-scale Enterprise Networks, especially with a focus on public cloud technologies
Essential Duties and responsibilities
Strategy and Architecture:
Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of network designs
Produces detailed component specifications and translates these into detailed low-level designs for implementation
Provides advice on technical aspects of enterprise networking and ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
Maintains an in-depth knowledge of emerging and traditional network technologies and provides expert advice regarding their application
Can supervise specialist consultancy as well as internal network engineering activities
Takes responsibility for the design, procurement, installation, upgrade, operation, control, maintenance, monitoring, and effective use of network infrastructure components
Ensures that operational problems are identified and resolved
Provides appropriate status and other reports to specialists, users and managers
Ensures that operational procedures and working practices are fit for purpose and current
Provides expertise and support on use of networking methods and tools
Development and implementation:
Designs and deploys first-of-a-kind infrastructures and tools for networks which meet business needs and considers target environment, performance, security requirements, and existing systems
Translates high-level designs into low-level designs and produces detailed low-level design and standard operating procedural (SOP) documentation
Takes responsibility for first-of-a-kind installation projects, providing effective team leadership, including information flow to and from the customer during project work
Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
Designs test cases and creates test scripts and supporting data, working to the specifications provided
Interprets, executes and records test cases in accordance with project test plans
Analyses and reports test activities and results
Identifies and reports issues and risks
Participates in and follows all Governance processes including Engineering Review Council (ERC)
Uses the tools and techniques for specific areas of release and deployment activities
Administers the recording of activities, logging of results and documents technical activity undertaken
May carry out early support activities such as providing support advice to initial users
Research and develop new WK Network Services and Standards for SD-WAN, WAN, ISP, and other network transports including emerging network technologies
Develops new network transport services to support emerging WK application requirements such as IP Video, connectivity to cloud hosting providers, unified communications integration, QoS, etc
Research and develop solutions that require integration of security, EUC and network technologies
Develops technical transformation plans, business cases and Carrier Contract changes as needed to foster adoption of new data transport technology
Synthesizes network technical, service management, and functional requirements specifications
Integrates infrastructure from M&A activity into WK centralized network tools and contracts
Develops and manages all network service engineering plans and strategies
Develops long range strategy for network equipment, networks, and tools
Manages all documentation related to network infrastructure
Maintains knowledge of applicable network technologies by reviewing technical literature and attending training
Drives conversion of legacy and non-standard networks and services to the WK Global Standard set of services
Utilizes common DevOps and CI/CD tools such as Jira, Azure DevOps, Jenkins Octopus Deploy, GitHub Enterprise, etc
Delivery and Operation:
Manages and assures all network ITIL processes are followed (e
g
, Change, Request, Problem)
Monitors network component capacity and initiates actions to resolve any shortfalls according to agreed procedures
Applies techniques to control the demand upon a particular network resource or service
Provides technical expertise to enable the correct application of operational procedures
Uses network management tools to determine network load and performance statistics
Utilizes system administration tools as required to manage, monitor, and maintain network systems
Contributes to the planning and implementation of maintenance and installation work for first-of-a-kind deployments, including building and management of network systems and components in virtualized computing environments
Implements agreed network changes and maintenance routines
Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures
Provides reports and proposals for improvement, to specialists, users, and managers
Develops RFIs, RFQs and RFPs, and manages vendor response processes
Creates Business Cases for new networks, network services, and network upgrades
Drives internal WK and vendor resources to improve availability and performance of al network services
Monitors outsourcing relationships, performance, and workflows to assure the outsourced service meets WK needs Service Level Agreements (SLAs)
Coordinates with WK Sourcing and Legal teams to develop / modify new service contracts
Coordinates with other region Network Service Leads to ensure global standards are met and that global projects are architected, designed, and implemented consistently
Interfaces with other WK and Vendor domain experts and project managers to develop and deliver solutions that cross multiple technical domains
Other Duties
Performs other duties as assigned by management
Job Qualifications & EXPERIENCE
Education:
Preferred: bachelor s degree in computer science, Management Information Systems, or a related field, or equivalent work experience