HFOBE Faculty

Role & responsibilities:

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.

• Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics.

• Planning of curriculum with the cooperation and collaboration of the HOD Academics.

• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.

• Preferred Team handling exposure of patient care coordinators.

• Inbuilt empathy towards the patient and patient relatives.

• Knowledge of Hospital Billing components for IPD and OPD.
• Experience of handling TPA coordination and TPA queries for cashless facility.

• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.

• Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.

• Proficient in training to provide outstanding services and ensure customer satisfaction.

• To educate students on how to address customer concerns and complaints promptly and professionally.

• To respond to customer needs and requests in a timely manner.

• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.

• Excellent communication, IT Skills and people skills.

Preferred candidate profile

Desired Skill Sets: ● Excellent professional knowledge. ● Excellent written and verbal communication skills. ● Good computer skills. ● Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient. ● Attention to detail, empathy and inclusive approach.

Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

Term: 3-year fixed term contract

Request you to please share your updated CV at shruti.m@techmahindrafoundation.org