Technical Support Engineers

Roles and Responsibilities

• Great English is a MUST both written and verbal.
• Should be willing to do Night Shift.
• Knowledge on switching and routing (CCNA).
• IP knowledge.
• Provide top quality technical support, troubleshooting of IT networks and communications systems, including medical associated applications.
• Provide technical support for both hardware and software issues our users encounter
• Monitor the system daily and respond immediately to link down issues
• Create and verify QA task a on daily basis
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls,AV protection software Management and other processes
• Install and test computer-related equipment
• Configuring network hardware like routers and switches
• Upgrading and repairing computer networks
• Troubleshooting network issues
• Deploying and updating software
• Implementing security measures and basic testing

**Must live in Bangalore**