Opening For Team Manager & Sr. Team Manager Operations (Insurance)

Roles and Responsibilities:

• This position will require an individual who has a previous and demonstrated ability of success in

- Proven people management skills

- Service delivery

- Quality Adherence

• The Team Manager will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• Ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• Ability to motivate, instill accountability and achieve results.
• Monitoring the effectiveness of a team of Process Associates.
• Ability to prepare MIS reports and do various analyses to understand improvement opportunities.
• Ability to interact with Customers and manage their queries.
• Providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Performance reviews of the team members at regular intervals
• One to upgrade ones knowledge by taking up company sponsored Insurance exams certified by The Institutes if applicable.
• Involve mentoring of Team members Require one to be involved with various Process Improvement related projects to drive efficiencies in the team Involve mentoring of Team members
• Open to travel to client location on transition USA/UK.

Flexible work in night shifts.

Skills and Competencies: :

• Excellent communication skills (Verbal and Written).
• Strong analytical skills

Work Experience:

• Minimum 4 years of post-qualification experience in BPO/KPO industry in Insurance sector.
• Candidate must have 2 years on papers experience as a Manager/Assistant Manager and should be currently designated as a Manager/Assistant Manager and handled team size of 15 FTEs.
• Property & Casualty Insurance experience is must

Interested candidates with relevant P&C insurance experience background can send the resume to the below given mail id:

preeti_shetty@ajg.com