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Hitachi

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4.0

based on 631 Reviews

Video summary

1 Hitachi Team Manager Job

Team Manager

Hitachi Ltd.

4.0

based on 631 Reviews

7-9 years

Gurgaon / Gurugram

1 vacancy

Team Manager

Hitachi

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce SQL Team Leading Executive Management Team Management

Job Description

Understanding of modern web technologies and the relationships between them
Mush have an understanding of Java Scrips, HTML, Java, Pearl, SQL
Experience troubleshooting web applications and performance issues
Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews
Familiarity with eCommerce Platforms (Support, Site Development, or QA role)
General knowledge about working with Google, Tealium, Salesforce, and Pega technologies
Advanced-level Excel and PowerPoint
Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines
Ability to identify, research, and quantify business problems using statistical analyses on large data sets

Requirements:

7+ years of experience in Team Management, Team Leading, Technical Support in Technical Products
Oversee the flow of tickets through different levels of support to ensure proper speed of response and resolution
Develop and administer a consistent scheduling system to optimize and verify coverage
Provide real-time guidance and recommendations to engineers requesting assistance, or through proactive tracking
Capture engineer feedback for system-wide improvements and communicate them to leadership operations and program teams
Request and schedule training to improve engineersknowledge and/or soft skills
Help augment team manager activities around interviewing, new hire onboarding, and issues management
Driving process compliance across the Engineer population, modifying existing processes where required, and analyzing ticket flow for efficiency gains
Prior experience in team management and process improvement recommended
Handle manager escalation process for irate Customers to drive low executive escalations
Excellent experience addressing direct and executive management
Keep attrition within the defined goals and share weekly early warning reports with me

Job Responsibilities:

Understanding of modern web technologies and the relationships between them
Mush have an understanding of Java Scrips, HTML, Java, Pearl, SQL
Experience troubleshooting web applications and performance issues
Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews
Familiarity with eCommerce Platforms (Support, Site Development, or QA role)
General knowledge about working with Google, Tealium, Salesforce, and Pega technologies
Advanced-level Excel and PowerPoint
Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines
Ability to identify, research, and quantify business problems using statistical analyses on large data sets
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom
Our customer list is full of fantastic global brands and leaders who love what we build for them
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to , and paid time off and holidays
Professional Development: Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties
Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!