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14 Team Lead Operations Jobs in Lucknow

TL Operations

2-7 years

Lucknow

5 vacancies

TL Operations

Teleperformance

posted 16d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient call handling and meeting targets.
  • Monitor and control attrition rates by identifying areas for improvement and implementing strategies to reduce turnover.
  • Develop and maintain strong relationships with clients through effective communication and issue resolution.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Analyze performance metrics to identify trends and opportunities for growth.

Desired Candidate Profile

  • 2-7 years of experience in BPO operations or similar industry.
  • Strong understanding of Attrition Control principles and practices.
  • Excellent Team Leading skills with ability to motivate teams towards achieving goals.
  • Proficiency in Operations Management principles, including process improvements initiatives.

Please share your documents at sakshi.goyal2@teleperformancedibs.com


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Team Lead Operations roles with real interview advice

What Team Lead Operations at Teleperformance are saying

3.7
 Rating based on 421 Team Lead Operations reviews

Likes

WFH Opportunities for career growth like IJPs and training programs.

  • Skill development - Good
Dislikes

No work life balance (they expect you to work 15hrs straight without extra pay) No reward only reprimand (top management's policy) 0% job security - you would lose your job anytime. Don't even think about appraisal. 😅

  • Job security - Bad
  • +4 more
Read 421 Team Lead Operations reviews

Team Lead Operations salary at Teleperformance

reported by 1.6k employees with 1-13 years exp.
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₹1.1 L/yr - ₹7.2 L/yr
20% less than the average Team Lead Operations Salary in India
View more details

What Teleperformance employees are saying about work life

based on 30k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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