Team Lead - BPO VOICE

Position Summary: This position is responsible for providing necessary leadership and
training & Quality Inspection of Team Members. Position will interpret company policies and
enforce company rules, and meet company targets.

Essential Duties and Responsibilities:

Create an inspiring team environment with an open communication culture, set clear
team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Must be able to assist in manpower management and ability to control overtime
Must be able to successfully lead and function within a team environment and be
able to adapt to change
Monitors performance and provides feedback
Support company policies and procedures as defined in handbook and administer
fairly and consistently
Must be willing to travel to customer’s locations as and when needed
Recognize and define problems, collect data, and develop conclusions
Communicate effectively with others using both oral and written communication
skills
Able to manage deliverables as per project/business SLA’s (TAT/Productivity/Quality
etc…)

Position Qualifications:
o
Must display leadership ability, able to influence others to perform their jobs
effectively and to be responsible for making decisions.
Must have working knowledge of systems and processes.
Knowledge of quality systems, gauging, and close tolerance measurement.
Must have strong analytical skills (ability to use thinking and reasoning to solve a
problem). Must have solid problem solving skills using a variety of statistical and root
cause tools.
Positive attitude to support company policies and must be able to maintain a
high-morale environment.
Must be able to adapt to change in the workplace and demonstrate flexibility with
new ideas and different environments.

Must be able to train others.
Must be energetic (ability to work at a sustained pace and produce quality work).
Must display honesty / integrity.

Must be able to work under pressure (ability to complete assigned tasks under
stressful situations).
Ability to read and follow work instructions, procedures and policies.
Education: