Team Lead

1. Sales Leadership:

a. Lead and manage the home loan sales team to meet and exceed sales

targets and objectives.

b. Develop and implement effective sales strategies to drive business

growth in the home loan segment.

c. Monitor daily sales activities and provide guidance to team members to

optimize their performance.

2. Training and Development:

a. Provide continuous training and mentorship to team members on home

loan products, sales techniques, and market trends.

b. Conduct regular performance reviews and provide constructive

feedback to help team members improve their skills and meet targets.

c. Ensure that team members are equipped with the latest knowledge on

home loan products and the regulatory environment.

3. Compliance and Regulatory Oversight:

a. Ensure all sales activities and processes comply with company

policies, banking regulations, and industry standards.

b. Stay updated on regulatory changes and ensure that the team adheres

to these changes to avoid compliance issues.

c. Ensure the team follows all required procedures for loan approvals,

documentation, and other processes.

4. Customer Relations and Problem Resolution:

a. Address and resolve customer complaints and issues promptly,

ensuring high levels of customer satisfaction.b. Handle escalated cases and ensure that the team's service standards

are consistently met.

c. Work closely with the customer service and operations teams to

improve the overall customer experience.

5. Performance Monitoring and Reporting:

a. Track individual and team performance against sales targets and other

KPIs, providing regular reports to senior management.

b. Use performance data to make informed decisions and adjustments to

sales strategies.

c. Prepare and present regular sales activity reports, highlighting

achievements, challenges, and opportunities.

6. Collaboration:

a. Work closely with other departments, including marketing, operations,

and credit, to ensure seamless processes and efficient loan

processing.

b. Collaborate with the business development team to identify new sales

opportunities and potential leads.

c. Foster a positive, goal-oriented work environment that encourages

teamwork and collaboration.

7. Market Insights and Product Knowledge:

a. Maintain up-to-date knowledge of home loan products, market trends,

and competitor offerings.

b. Use market insights to refine sales strategies and keep the team ahead

of industry trends.