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1 Mphasis Team Lead Job

Team Lead- Call Center Rep.

5-8 years

₹ 4.65 - 12.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Team Lead- Call Center Rep.

Mphasis

posted 3mon ago

Job Description

Team Lead- Call Center Rep

Company Overview
Digital Risk s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients

Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the U

S

, supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators

Position Overview
The Closing Team Lead/Assistant Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained

The Closing AM will be responsible for having one on one coaching sessions with the team members to instill awareness of the team member goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success

The Closing AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes

Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills

Essential Job Functions
Provide leadership to a team consisting of 8-15 residential mortgage Closers
Ensure all loans are worked appropriately, within required regulatory and SLA timeframes and documented properly
Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed

Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements
Organize and monitor workflow to ensure production and quality expectations are met
Pipeline Monitoring to ensure SLA metrics are met each day, loans are closed and funded on time, Closing Disclosures (CDs) are accurate and within compliance, wires are requested, and funding documents are complete and accurate
Maintain current knowledge of scope requirements and processes and promptly communicate changes to the team
Assist in resolving closing issues or customer escalations as they arise with priority and a sense of urgency
Address personnel issues with guidance from Unit Leader and Human Excellence team

Requirements
Conversant in minute details of TRID regulatory requirements, including timelines, tolerances, cures, etc

Minimum 2-3 years Origination background with an emphasis in closing first mortgage residential loans under U

S

secondary marketing and regulatory guidelines

with supervisory experience over a closing team within the past year
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production oriented environment
Must be able to work in a high stress environment while delivering a high-level of customer service
Must be willing and able to work as part of a team
Must be able to promote and foster a positive work environment
Good computer skills/knowledge-paperless environment
Candidates must be okay to work rotational and US night shifts

(24/7)
Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace
This is not intended to be all-inclusive

Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

About Digital Risk

Employment Type: Full Time, Permanent

Read full job description

Mphasis Interview Questions & Tips

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What Team Lead at Mphasis are saying

3.2
 Rating based on 56 Team Lead reviews

Likes

Provides good career opportunities and open door policy.

  • Skill development - Good
  • +4 more
Dislikes

Should focus on salary hikes

  • Salary - Poor
Read 56 Team Lead reviews

Team Lead salary at Mphasis

reported by 342 employees with 5-13 years exp.
Lock Unlock
₹5.3 L/yr - ₹20 L/yr
45% more than the average Team Lead Salary in India
View more details

What Mphasis employees are saying about work life

based on 8.3k employees
67%
82%
68%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mphasis Benefits

Submitted by Company
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home
Team Outings +6 more
View more benefits

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Mphasis Bangalore / Bengaluru Office Locations

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093 Bengaluru/Bangalore, Karnataka
560093
Bengaluru Office
Mphasis Limited Global Technology Village SEZ, Survey Nos. 12/1, 12/2,29 & 30, Mylasandra & Patanegere Villages, RVCE post, Kengeri Hobli, Bangalore Bengaluru
560059

Team Lead- Call Center Rep.

5-8 Yrs

Pune

3mon ago·via naukri.com

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