Team Leader - IT Network

Role & responsibilities

• Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
• Responsible for Operations, Incident and Problem Management for Network Domain
• This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
• Works with vendors and network operation team in the identification and resolution of complex network and voice problems
• Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLAs
• Hands on experience required on:

Network (Cisco):

• Hardware
• C9410/C9300/C6500/C4500 series switches
• C8200/ISR 4451/ASR 1001 series routers
• Copper & fiber modules/cards
• Meraki & Cisco Access Point C4800/C3800/MR56/9166
• Software -
• Good exposure on Routing and switching concepts:
• Routing BGP, EIGPR, MPLS, static, policy-based routing
• Switching VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring
• Network/Protocol Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS
• Monitoring Tool and Dashboard
• SolarWinds and Kiwi Syslog
• Meraki dashboard / DNAC
• Cabling –
• Copper/Fiber
• Standards – E1/T1/DS3/E3/OC3

• Represent IT during Enterprise-wide meetings and in crisis
• L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
• Create and maintain documentation related to ISO 27001/ISO 2000

Technical Skills

• ITIL, CCNP (Routing & Switching) certification, Wireless certification
• Proficiency in MS-Visio, Project, PowerPoint and excel

Soft Skills (Mandatory)

• Excellent verbal and written communication skills (US)
• Understands how BPO operations are run and maintained
• Good negotiation and convincing skills

Education Requirements

• B.E/B.Tech or equivalent course in IT

Work Experience Requirements

• 5 years of experience with 3-4 in BPO/ITES environment
• Open for working in shifts aligned with US/India