Managed Services Representative

Job Snapshot.

We are seeking a talented and proactive Managed Services Associate to deliver top-notch service to our enterprise-level customers.

As a part of our dedicated team, you will take charge of projects and handle administrative tasks on the Mindtickle platform, catering to our clients' unique business needs.

Whats in it for you.

Business Operations:.

Develop and oversee learning programs on the Mindtickle platform.

Execute ad-hoc administrative tasks on the Mindtickle platform.

Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.

Foster strong relationships with other service teams.

Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.

Provide Mindtickle administrative consultancy to customers.

Project Deliverables:.

Develop detailed process documents for each client's project.

Create SOPs and reusable templates for Managed Services processes.

Efficiently manage multiple projects simultaneously, adhering to SLAs.

Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.

Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.

Communicate deliverables to clients/Internal team.

Foster a culture of innovation to optimize work efficiency.

Wed love to hear from you, if you:.

Have strong verbal and written communication skills.

Are proficiency in Project Planning and Time Management.

Have 4-5 Years of experience in Customer support/services, Managed services, or IT platform administration roles.

have an ability to thrive under tight deadlines and manage multiple projects concurrently.

Are keen attention to detail and adeptness in comprehending problem statements.

Have deep commitment to the accuracy of work and a strong focus on client satisfaction.

Are a team player capable of collaborating with cross-functional teams to solve business and technical challenges.

Are a quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.

Good to Have:.

Have Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).

have Familiarity with HTML.