Center Head - Gaming Zone, Trampoline Park and Restro

Role and Responsibilities:

As the Center Head at PUNO, you will oversee and manage the seamless operations of the gaming zone, trampoline park, and F&B services. Your primary responsibilities will include:

Operational Leadership:

oConducting daily property checks to ensure cleanliness, safety, and proper maintenance across all zones.

oMonitoring the performance of gaming zone, Trampoline Park, and F&B teams, ensuring operational efficiency.

oCoordinating pre-opening preparations and ensuring readiness for business.

Team Management:

o Leading and motivating cross-functional teams, including front office, court monitors, housekeeping, kitchen, and service staff.

o Providing daily briefings, addressing challenges, and implementing improvement suggestions.

o Creating and managing staff rosters and allocation sheets to ensure optimal staffing across all zones.

Customer Experience:

oEnsuring high-quality customer service standards and prompt resolution of complaints or feedback.

oLiaising with customers to understand and enhance their experiences at PUNO.

Safety and Compliance:

o Enforcing safety protocols for gaming zones, trampoline parks, and kitchen operations.

o Ensuring compliance with hygiene, safety, and maintenance standards as per company and regulatory guidelines.

Maintenance and Upkeep:

o Overseeing property upkeep, including addressing maintenance issues promptly.

o Coordinating with internal and external teams to ensure timely resolution of maintenance needs.

Financial Oversight:

o Collaborating with sales and finance teams for revenue generation, expense control, and operational budgeting.

o Reviewing and improving processes to achieve cost-effectiveness without compromising service quality.

Familiar with F&B Industry

Candidate Qualifications:

To excel in this role, you should have:

Proven experience in managing multi-faceted operations in the entertainment, hospitality, or F&B industries.

Strong leadership skills with the ability to manage diverse teams effectively.

Excellent communication and interpersonal skills for team management and customer interaction.

Proficiency in Microsoft Office and experience implementing Standard Operating Procedures (SOPs).

A customer-centric mindset with a focus on operational excellence.

Experience: 6 to 7 year of managerial experience in hospitality sector