Mega Walk-In at Tcs Kolkata Hiring For Customer Service

Mega Walk-In at TCS Kolkata Hiring for Customer Service Assurance and Customer Service Activation [CSA/CSF] on 24 Jan 2025 (Friday).

Venue: TATA CONSULTANCY SERVICES Gitanjali Park, Street Number 368, Action Area 2F, New Town, West Bengal, 700135

Date: 24 Jan 2025 (Friday)

Timing : 10:00 AM to 12:30 PM

Job Summary:

Role : Customer Service Assurance and Customer Service Activation [CSA&CSF]

Experience: 1 to 5 years

Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)

- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office

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Customer Service Assurance and Customer Service Activation [CSA&CSF]

Description of the Project:

Project classifies service assurance (SA) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL. Supplier shall be responsible for troubleshooting customers technical issue remotely (Remote Operations) and on site (Field Operations). The Supplier needs to follow a TT system for attending and resolving customer complaints. The client classifies service fulfilment (SF) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL. The SF team shall be responsible for activating, amending, suspending, reconnecting, and terminating customer products remotely and through field visits. The Supplier to perform field service and remote fulfillment services.

Responsibilities / Expected Deliverables:

Candidate should have 2 to 5 years of experience in Telecom/ ISP Industry in Client Management.

Communication must be good to communicate with end customers & internal stake holder

Candidate should have basic knowledge in Telecom and network.

Candidate should have excellent written and verbal communication.

Coordination skill is mandatory to complete the delivery/task assigned within SLA

Willing to work in 24*7 & Night shift will be provided based on the requirement.

Good knowledge in MS Office

Preferred Specializations (optional):

Good communication

3+ Years experience in Telecom domain

Customer Coordination

Basic Telecom Networking Knowledge preferred

Preferred Technical Skill Set (optional):

Knowledge on Telecom and Networking

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Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.

• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login.
• Step 3: Click New user (Register with us).
• Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
• Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
• Step 6: You will receive the EP ID on your personal e-mail ID.