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Assistant Store Manager
Tata Starbucks
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assisting the store manager in executing store operations during scheduled shifts.
- This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
- Responsible for modeling and acting in accordance with TATA Starbucks Ltd. guiding principles.
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks Ltd.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Exhibits a willingness and desire to share coffee knowledge and stories with others
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows TATA Starbucks Ltd. operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Contributing sales targets of the store
Summary of Experience & Education
- Minimum 12th pass (ideally, IHM student or hotel management graduate)
- Latte Art expert
- Has in-depth knowledge of Coffee
Employment Type: Full Time, Permanent
Functional Areas: Hospitality
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Rating based on 17 Assistant Store Manager
reviews
Anonymous · Operations
in Mumbai, Maharashtra
Employees got paid during the lockdown. They took care of both vaccines. Three free drinks and one meal during the shift. Fun if you like talking to people, good for networking.
On paper shifts are 9 hours but we used to work for 12 hours most days. Again, that's a given for QSR in India and compared to others like McD, Domino's etc Starbucks is better in terms of employment opportunities and work benefits. I personally didn't like it cos Operations was not for me and as my store was super busy (understaffed..Read More
Read 17 reviewsAssistant Store Manager salary at Tata Starbucks
What Tata Starbucks employees are saying about work life
Tata Starbucks Benefits
5 days work week and flexible employment terms Physical and Mental Wellness 
Free Food 
Job Training 
Health Insurance 
Team Outings 
Education Assistance 
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