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Sr. Manager - Service Delivery & Management
Tata Communications
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
The key objective of the position is to provision Viptela/Versa/Fortinet/Meraki /Aruba based SDWAN /SASE services on Tata Communication Global Enterprise network . The position will serve as lead SPOC responsible for implementation and migration of SDWAN Projects. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes. This position also needs to act as 1 st level technical esca la tion SPOC & guide / train other team members on SDWAN/SASE technologies
Major Activities
- P rovision SDWAN / SASE based services on Tata Communication Global Enterprise network .
- The position is also responsible for testing the configured customer services SDWAN/ SASE / MPLS / Internet to the deliverable parameters (SLA) before handing them to Service Assurance teams.
- The position requires coordinating with various teams for provisioning related issues and resolving the same.
- Act as SPOC for the Projects and scopes defined for implementation derivations and t ask planning.
- Aid team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
- The above-mentioned configuration and testing of services to be done primarily on SDWAN devices of Versa/Meraki/Viptela/Fortinet SDWAN OEMs.
- P erforming migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames .
Employment Type: Full Time, Permanent
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Company Website
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26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
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What people at Tata Communications are saying
Rating based on 4 Service Delivery Manager
reviews
Anonymous · Technology \/ IT
in Pune
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Work life balance
Read 4 reviewsService Delivery Manager salary at Tata Communications
reported by
36
employees
with 2-14
years exp.
₹2.9
L/yr - ₹14.4
L/yr
52%
less
than the average Service Delivery Manager Salary in India
View more details
What Tata Communications employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata Communications Benefits
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