Sr Manager - Systems & Service Engineering

Responsible for planning, designing, developing, and enhancing engineering solutions and services riding on network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc., with the objective of providing efficient, secure, cost effective and differentiated services and solution to the customers in the respective areas of Network/SDWAN/Cloud security/Unified Collaboration/Mobility IoT. Own the process on different stages such as concept, design, testing and implementation that will improve the performance and reliability of systems. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.

Responsibilities

Identify key engineering initiatives based on customer requirements, new applications and services and assess the technical/infrastructure feasibility with the products team.
Product evaluation, solution architecture designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems.
Gather requirements, prepare architecture design, conduct technical cost feasibility study, implement, and resolve issues to meet timelines customer requirements.
Responsible for developing, designing, and maintaining all systems including storage, load balancers, servers, and routers/switches.
Develop tools to proactively monitor the system aspects such as utilization of backbone, alerts taking place etc.
Support presales in solutioning, support service delivery and ongoing monitoring and maintenance
Define the work process flow between different functions for new implementations, existing support, and tracking.
Define parameters, guidelines with respect to tracking, data management for NOC team.
Evaluate and validate new technologies to improve customer satisfaction.
Review escalations to support the service assurance during service and system issues.
Define resolution mechanism to prevent recurrence of escalations.
Evaluate vendors for outsourcing requirements.
Engage with regulatory bodies to monitor and discuss compliances and requirements for existing and new services.
Review utilization and capacity trends along with sales forecast and evaluate and plan infrastructure augmentation projects.
Lead optimization and efficiency projects

Desired Skill sets

Experience in planning, designing, and implementing Network systems and engineering operations.
Experience and understanding of service provider enterprise network operations.