Windows Exchange L2 Operations and Administration Engineer

Role & responsibilities

We are looking for a skilled L2 Operations and Administration Engineer specializing in Microsoft Exchange Server to support and maintain enterprise messaging services. The role involves handling L2 escalations, troubleshooting Exchange-related issues, managing mail flow, and ensuring the security and availability of Exchange environments. The ideal candidate should have hands-on experience with Exchange Server administration, hybrid Exchange environments, PowerShell scripting, and email security policies.

Major Duties & Responsibilities:

Exchange Server Administration & Support:

• Manage and support Microsoft Exchange Server 2016/2019 and Exchange Online (Microsoft 365).
• Monitor and maintain Exchange mail flow, databases, and high availability configurations.
• Troubleshoot email delivery issues, mailbox access problems, and Exchange services failures.
• Implement retention policies, mailbox quotas, and archiving strategies.

Exchange Hybrid & M365 Administration:

• Support Exchange Hybrid configurations with Azure AD Connect, ADFS, and SMTP relays.
• Manage mailbox migrations (on-prem to cloud and vice versa).
• Troubleshoot hybrid mail flow issues, connectivity problems, and directory synchronization.
• Assist in Microsoft Defender for Office 365 and security policy enforcement.

Email Security & Compliance:

• Configure and maintain SPF, DKIM, DMARC, and Exchange Transport Rules (ETRs).
• Enforce email encryption policies and anti-spam filtering using Microsoft Defender.
• Monitor Exchange logs and message tracking for suspicious activities.
• Ensure compliance with GDPR, HIPAA, and ISO 27001 email security policies.

Incident, Problem & Change Management (L2 Support):

• Handle L2 escalations related to email delivery failures, mailbox access issues, and performance bottlenecks.
• Perform root cause analysis (RCA) and work with L3 engineers for critical issue resolution.
• Assist in patch management, service updates, and Exchange cumulative updates.
• Work within ITIL frameworks for Incident, Problem, and Change Management.

PowerShell & Automation:

• Develop PowerShell scripts to automate mailbox provisioning, report generation, and monitoring.
• Automate Exchange maintenance tasks, backup management, and policy enforcement.
• Implement scheduled jobs for log analysis, spam filtering updates, and security monitoring.

Preferred candidate profile

• Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).
• 3-5 years of experience in Microsoft Exchange Server administration.
• Strong understanding of Exchange Hybrid environments and Office 365 Exchange Online.
• Experience with PowerShell scripting for automation and troubleshooting.
• Familiarity with SMTP, DNS, MX records, SPF, DKIM, and DMARC.
• Knowledge of email security solutions (Defender for Office 365, Mimecast, Proofpoint, etc.).

Exposure to ITIL processes for Incident, Problem, and Change Management.

Prefered Notice period -30/45 days