Add office photos
Engaged Employer
i
This company page is being actively managed by
Tata Communications Team. If you also belong to the team, you
can get access from
here
Tata Communications
Compare
All Filters
436 Tata Communications Jobs
Sr Manager - Cloud & Security Customer Service Operations
6-10 years
Pune
1 vacancy
Sr Manager - Cloud & Security Customer Service Operations
Tata Communications
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
SD WAN Engineer - L3 Location: Mumbai /Pune alities.
Roles and Responsibilities:
v Installing and Configuring a Network Installing, Configuring and operates routed LAN routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP.
v Creating users, groups and setting up policy for a users and groups.
v Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery operation.
v Analysis of LAN network/WAN to determine network performance problems. Provided solutions and documentation.
v Configuration and Troubleshooting of VLAN, VTP, VDC, VPC for Cisco /Nokia Routers and HP Aruba switches, IOS upgrading of routers and switches.
v Understanding of CISCO/Nokia Routers
v Carrying out DR (Disaster Recovery) test for both connectivity and devices for every month
v Investigating, diagnosing, and resolving all network issues by coordinating with users.
v Replacing the network hardware in case of failures and upgradation.
v Deploying Cisco/Nokia Routers and Switches as per the project requirement.
v Coordinating with ISP vendors in case of link failure
v Network connectivity troubleshooting
v In-Depth Knowledge on Routing and Switching Protocols.
v Experience in Deploying and Managing SDWAN Infrastructure will be added Advantage
v Understanding of Overlay and Underlay concepts.
v Experience in creating/Modifying Configuration templates in Cisco SDWAN.
v In-Depth Understand of Switching Protocols like VLAN, STP, Aggregation etc.
v Experience in packet tracer tools like Wireshark etc.
v Clear understanding of TCP/IP
v Experience in handling routing platforms like. ASR and ISR series Cisco routers.
v Responsible for managing / monitoring / troubleshooting the SDWAN, FMC and Network Infrastructure in the DC, DR and branch locations.
v Responsible for Coordinating with the OEM to resolve P1 issues.
v All IT assets irrespective of installed or third-party vendor installed, the engineer support must be provided by the resources as vendor management.
v Responsible for work on Vulnerability component
v Major Incident Handling:
Lead the response and resolution efforts for major incidents impacting network services.
Coordinate with technical teams, stakeholders, and vendors to minimize downtime and restore services.
Conduct post-incident reviews and implement preventive measures.
v Business Continuity Planning (BCP):
Develop and maintain business continuity plans for network operations.
Identify critical network components and implement redundancy measures.
Conduct regular drills and tests to ensure readiness for potential disruptions.
v Ticketing and Reporting:
Oversee the ticketing system and ensure timely and accurate ticket resolution.
Analyze ticket data to identify trends, recurring issues, and opportunities for improvement.
Generate reports on network performance, incidents, and service-level agreements (SLAs).
v Experience 6-10 Years
v Qualifications: BE/B Tech.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Operations roles with real interview advice
People are getting interviews at Tata Communications through
People are getting interviews through
(based on 160 Tata Communications interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Tata Communications are saying
Customer Service Operations salary at Tata Communications
reported by
1
employee
with 3
years exp.
₹2.5
L/yr - ₹3.2
L/yr
23%
less
than the average Customer Service Operations Salary in India
View more details
What Tata Communications employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata Communications Benefits
View more benefits
Compare Tata Communications with
Bharti Airtel
Compare
Reliance Communications
Compare
Vodafone Idea
Compare
Tech Mahindra
Compare
HCLTech
Compare
Wipro
Compare
Infosys
Compare
TCS
Compare
Hathway
Compare
Gtpl Hathway
Compare
Ericsson
Compare
Nokia
Compare
Huawei Technologies
Compare
ACT Fibernet
Compare
Tata Communications Transformation Services
Compare
Verizon
Compare
Aircel
Compare
Aerial Telecom Solutions
Compare
Bharat Sanchar Nigam
Compare
Pratap Technocrats
Compare
Similar Jobs for you
Jr. Customer Service Executive - Customer Service Operations
1-2 Yrs
Hyderabad / Secunderabad
Share an Interview