Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Tata Communications

Compare

4.1

based on 3.2k Reviews

442 Tata Communications Jobs

Jr Customer Service Executive

Tata Communications Ltd

4.1

based on 3.2k Reviews

0-4 years

₹ 2.6 - 4.4L/yr (AmbitionBox estimate)

Pune

1 vacancy

Jr Customer Service Executive

Tata Communications

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Operations Order Management System Change Management Customer Experience Management Service Delivery Management

+ 3 more

Job Description

Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning
Regularly participates in important projects or activities as a full contributing team member
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s

End to end order management for smooth delivery

Perform escalation management, wherever necessary and in case project is in jeopardy

Supplier co-ordination for Service Delivery

Other requirements

A good team player & good Customer experience /satisfaction.
Ownership & responsiveness towards the assigned work
Collaboration with team and other stakeholders

Minimum qualification & experienceRelevant experience in network infrastructure project management and on field experienceDesired Skill setsUnderstanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration

Employment Type: Full Time, Permanent

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Junior Customer Service Executive roles with real interview advice

People are getting interviews at Tata Communications through

(based on 160 Tata Communications interviews)

Job Portal

Referral

Campus Placement

Company Website

Recruitment Consultant

Walkin

26%

22%

13%

24% candidates got the interview through other sources.

High Confidence

What people at Tata Communications are saying

3.7

Rating based on 22 Junior Customer Service Executive reviews

Anonymous · Telecom in Chennai

Likes

Nothing to like their

Dislikes

Treat you like school , if you come late around in seconds also they will mark it late comers,politics is high , they will allocate you job correctly at leaving time and make you work late.

Read 22 reviews