Customer Service Executive - Personal Loans

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

Identify target areas for prospective business
Pre-screen customer segments as per the organization norms
Ensure the number of log in along with disbursement
Sanction ratio target achievement
Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
Execute sales promotion activities to build customer interest in the TCFSL brand
Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
Ensure vendor empanelment and develop relationships with new vendors.
Develop strong distribution channels
Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
Ensure compliance to all Audit / RBI regulations.

 

Qualification :- Graduate in any discipline