Manager - Retail Branch Operations - Housing

The Manager of Retail Branch Operations is responsible for the successful management and operation of a retail branch. This includes overseeing daily activities, managing staff, ensuring exceptional customer service, and achieving financial goals. Key Responsibilities : Operational Management : Develop and implement efficient operational processes and procedures. Oversee daily branch activities, including opening and closing procedures. Monitor inventory levels and ensure proper stock management. Implement security measures to safeguard assets. Staff Management : Recruit, train, and supervise branch staff. Conduct performance reviews and provide ongoing coaching and feedback. Schedule staff to ensure adequate coverage during business hours. Foster a positive and productive work environment. Customer Service : Ensure that all staff members provide exceptional customer service. Resolve customer complaints and issues in a timely and effective manner. Implement strategies to enhance the overall customer experience. Financial Management : Set and achieve sales targets and financial goals for the branch. Monitor and analyze financial reports to identify areas for improvement. Implement cost-control measures to maximize profitability. Compliance : Ensure compliance with all relevant regulations, policies, and procedures. Stay informed about industry trends, changes in regulations, and best practices. Marketing and Sales : Collaborate with the marketing team to implement promotional activities. Develop and execute strategies to drive sales and meet revenue targets. Reporting : Prepare and submit regular reports on branch performance to upper management. Analyze key performance indicators (KPIs) and take corrective actions as needed. Qualifications : Bachelor's degree in Business Administration or a related field (preferred). Proven experience in retail management, with a focus on branch operations. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Sound financial acumen and analytical skills. Knowledge of retail industry trends and customer behavior. Familiarity with relevant software and technology.