Collection Manager - DSMG

Key Objectives :

Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

Ensure amounts collected from the customer are deposited in the branch within the specified timeline
Ensure feedback from collection activity is properly updated in Collection System
Adherence to Code of Conduct always
Timely reporting of service issues to the supervisor
Follow all related procedures/documentation wherever applicable
Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc
Closure of all customer escalations within applicable TAT
Maintenance and timely update of the legal MIS
Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.

Timely implementation of legal tools
Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
Ensure that all the accounts are managed in a manner so that:
Defined timelines are met
Appropriate approvals are in place
Continuous feedback given to the local Credit team
Maintain relations with the law enforcement agencies for effective recovery of dues
Ensure documentation of Foreclosure files as per checklist
Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.

Maintain stock of property as per applicable processes
Maintain periodic Asset verifications reports.

Ensure timely update of records for accountholder's change of contact details
Achieve targeted results through interface with internal as well as external stakeholders
Conduct periodic Collection Agency Audit
Exercise adequate control over Agency performance in terms of
Recruitment & training of field collectors
Managing agency and field collector productivity

Qualification - Post Graduate/Graduate in any discipline