Manager Customer Service (Trainer)

Role: Manager - Customer Service

Job location: Goregaon East

Position Overview:

We are looking for a Trainer to handle training for internal and external partners.

Role and Responsibilities:

Train the Trainer

• User will be required to conduct TTT for partner training teams
• User will be responsible for effective training cascade and the training effectiveness will be measured basis before and after performance
• Analytical and decision making skill will be needed
• Content creation on need based training will be needed
• Coordination with vendor teams and identifying training needs
• Analysis of complaints, NPS detractors, etc and effective training to be given to vendor teams
• Open to travel within Mumbai and out of Mumbai if needed
• Regular reporting of activities done along with training throughput with vendor teams
• Proactive in keeping the vendor teams engaged
• Focus on result oriented trainings and measure results

Education & experience requirements:

• Graduate or above
• Good speaking, writing and overall communication skills
• Experience as a trainer for at least 2 years
• Certification in training if available

Preferred Skills:

• Experience in call center as a trainer
• Good command over managing external vendors