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Assistant Vice President - Digital Support
12-15 years
Thane
1 vacancy
Assistant Vice President - Digital Support
Tata AIA Life Insurance
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A Position Overview
Position Title
Assistant Vice President-Digital Support
Department
Digital Support Team (DST)
Grade
601-602/Assistant Vice President
Role Summary: Responsible for Achieving SLA, Process Improvement, Team Building, System Automation.
B Organizational Relationships
Reports To
VP-Operations
Supervises
Senior Manager/Manager
C Job Dimensions
Geographic Area Covered
Pan India
Stakeholders Internal
Operations-Underwriting, Claims, Distribution Operations, , Customer Service, Field Operations; Finance & Accounts, IT, Marketing, Sales Channels, Legal & Compliance, GIA
Stakeholders External
Customer, Vendors, Distribution Partners, Agents & Business Associates
D Key Result Areas
Achieving SLA
- Ensuring SLA Achievement with a focus to comply with IRDA Regulations
- Focus on quality aspects of the transactions with a plan to ensure zero defect processing of transactions
- Guidance to vendor on manpower planning to handle business volumes
Process Improvement
- Identifying processes to be improved by observing and analyzing existing processes, customer and partner feedback with a focus on enhanced productivity, Reduction of Cost, automation of Manual activities & enhancing Customer experience new business onboarding
- Track competition and assess feasibility of implementing process
- Introduce models/change existing processes as per regulations or existing guidelines
- Interpret and analyze internal and customer processes, refer to research and ensure that they suit the regulatory requirements
- Interpret new regulations and customize the Tata AIA process in line with the same
- Review MIS and track effectiveness of the process
- Identify any issues , bottlenecks and resolving the same
Team Building
- Retaining Key Talent,
- Training Need Analysis of the team with required technical intervention
- Regular encouragement for attending training to enhance knowledge
- Back Up Plan in Place for key roles within Dept.
Risk Management
- Review of Risk inherent in the process
- Devising & Implementation of controls which are effective
- Ensure Compliance to various regulations, Policy of regulators & Company respectively
System Automation
- Identify system gaps
- Recommend mitigation plans including System enhancements with a focus on automation
- Ensure readiness of all features in the system
- Ensure proper regression testing of all features in the system
Vendor Management
- Ensure proper / periodic vendor review of Vendors with support from Vendor Management team.
Customer Service
- Ensure review of customer feedback from all touch points and take amend process / system to reduce complaints / negative feedback.
Risk
- Own-up the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.
E Skills Required
Technical
Behavioral *
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduate with a understanding of insurance processes, Business workflow, knowhow of regulations
Post Graduation/Insurance Certification
Experience
10 years experience in the field of Life Insurance Operations
Employment Type: Full Time, Permanent
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Tata AIA Life Insurance Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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