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106 Target Jobs
Manager TCOM Guest Services
8-10 years
Bangalore / Bengaluru
1 vacancy
Manager TCOM Guest Services
Target
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Manager in Guest Services, you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat. You will be responsible for leading, motivating, and developing your team and other team members; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will be responsible for producing significant business results and driving all aspects of team performance. You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals. You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
- Bachelors Degree or more from Accredited Universities
- Overall experience of 8-10 years in contact center, Financial Service operations or retail services with minimum
- 2+ years of leadership experience in guest service oriented and/or call center environment
- Previous experience in e-commerce or retail leadership
- Able to demonstrate a high level of initiative, organize your time, and are committed to delivering strong results.
- Strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.
- High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
- Openness to work in rotational shifts across 24/7, preferably working in US time zones
Employment Type: Full Time, Permanent
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based on 662 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Target Benefits
Submitted by Company
Learning assistance program Health Insurance Job Training Employee engagement
Submitted by Employees
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Target Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
Target Corporation India, Nagavara
Bengaluru
Karnataka 560045
Karnataka 560045
Bengaluru Office
Target Corporation India Limited, Embassy Golf Links Business Park, Challaghatta
Bengaluru
Karnataka 560071
Karnataka 560071
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