Client Associate

ReSourcePro Operational Solutions Private Limited

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through

operations excellence.

Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually

since 2009.

Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently

achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity

and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger.

EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Job Description:

Job Title Associate, SDU, India Industry Insurance

Experience 0 3 years Department

Service Delivery Unit

Qualification Bachelor Degree Location Bangalore, India

What Youll Do:

1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality,

quantity, and timeliness deadlines.

2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows

established procedures and meets quality, quantity, and timeliness standards and information security requirements.

3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the

team.

4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite,

and well-organized.

5. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on

business needs

What Youll Bring:

• Communicates effectively
• Assists in training others effectively
• Builds good team relationship
• Demonstrates functional excellence
• Customer centric
• Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to on board new clients.
• Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and

systems, and promote additional services.

• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period of time.
• Ability to use own initiative for problem solving
• Customer centric and end-customer focused.

Whats in it For Me? (+Benefits)

Monetary:

• Salary Range from INR 2.8 LPA INR 3 LPA
• Team budget for team outing/get together
• Shift allowances up to INR 7700
• Performance based quarterly incentives up to INR 9000
• Overtime pay
• Employee Referral Bonus
• Medical insurance covered up to INR 5 Lakh
• Accidental insurance covered up to INR 10 Lakh

Recognition and Development:

• Performance-based Quarterly promotions
• Quarterly Rewards and Recognition
• Training and Professional Development Workshops

Other Benefits:

• Casual dress code
• Open floor set up (no cabins)
• Music allowed on the floor and WIFI access
• Transportation Facilities within 25kms from the workplace
• Emergency medical services
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift

Interview Process:

Round 1: Criteria Corp Day 1 (30 minutes)

(Universal Cognitive Aptitude Test and Employee Personality Test)

↓

Round 2: Group Discussion and Procedure Writing Assessment Day 1 (4.5 hours)

(Create a Procedure document as per the training provided)

↓

Round 3: Quality First Assessment 6 days

(Basic document validation and correct entry of information without making any errors)

↓

Offer Letter

Shift Timings:

• Real Time Shift: The Real Time Shift operates from 6:30PM to 3:30AM.

• Regular Time Shift: The Regular Time Shift operates from 8:00AM to 5:00PM.

• Mid Shift: The Mid Shift operates from 12:00PM to 9:00PM.

• The office duration within the shift would be 9 hours (including 1 hour of break).

Employee Value Proposition:

• Join

Work with the best in class profession and know what they do

• Learn

Learning is a lifelong process and you will have ample opportunities to develop

• Advance

Real time promotions on business needs.

• Earn

Our total reward strategy is much more than the base salary

Location:

2nd, 3rd, 7th & 8th Floor, Hub 4, Karle Town Center (SEZ)

Kempapura Main Road, Nagavara, Bengaluru, 560045, India