Group Head - Supply Chain Consultant - ERP/Delivery (6-13 yrs)

Supply Chain Consultant - Group Head (ERP, Delivery)

About Blue Kaktus:

- Established in 2000, we are a group of technology specialists who are passionate about fashion.

- We specialise in enabling fashion manufacturing, sourcing and retailing companies to improve their lead times, costs and performance through technology.

- Armed with over 250-man years of experience in fashion technology we have developed an easy to use cloud-based platform that is highly flexible, scalable and specialised to meet the needs of the fashion industry.

- Our global footprint enables us to offer an end-to-end solution to the global fashion supply chain right from the retail customer to the manufacturer.

- We are passionate about using the latest technology and believe the Artificial Intelligence and Machine learning will transform the way the global fashion industry operates.

- Being a cutting-edge company, we have been an early mover in this space and BlueKaktus is one of the pioneers in helping fashion companies benefit from this.

Website: https://bluekaktus.com/

Company Size: Startup / Small Enterprise

Working Days: 5 days/week

Office Location: Whitefield, Bengaluru

Role & Responsibilities:

Subject Matter expert:

- Subject-matter expert, in terms of domain, product and processes.

- Work at the cutting edge of the product, as a liaison with the client universe driving delivery of our solutions.

- Conduct the business analyses and provide product & implementation expertise to clients in how best to use our solutions.

Requirements Baselining & Solutioning:

- Engage in deep-dive clients' business & functional requirements (as-is and to-be) & solution mapping sessions (vis- vis relevant BlueKaktus application modules)

- Compile and finalize requirements specifications documentation or business & functional blueprint documents, with consensus/ alignment across Client, Product, Pre-Sales etc.

- Drive application configuration as per defined processes, workflows and data

- Define & drive system-integrations and customizations, in liaison with Product & Tech teams

Project Management & Delivery:

- Align project plans with granular timelines, milestones, review cadence with relevant internal and external (client) stakeholders

- Engage in steercom and review meetings in a timely manner to drive decisions & escalations for an effective roll-out

- Compile and share project progress communication internally and with client, with due emphasis on key concerns/ issues

- Conduct defined user-review/ testing sessions, along with pilots; garner feedback & drive fine tuning

- Drive timely consensus and milestone sign-offs from authorized client stakeholders

- Facilitate training sessions and identify & facilitate resources to empower clients to leverage the full potential of our platform

- Overall, be responsible for the successful (timely, effective and within budget) delivery of functional and technical components of the solution while maintaining a high degree of customer satisfaction, and proactive management of client challenges

Stakeholder management:

- Build strong working relationships with internal stakeholders and clients & external partners to collaborate on projects

- Drive change management through empathy, education and envision, for a successful adoption

- POC for problem-solving and trouble-shooting

Ideal Candidate:

Key Performance Indicators:

- On-Time, Effective and within Budget, Go-Live of implementations

- NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score) of delivery

Qualification:

- Management Consulting experience (project-managing, client-facing, team-managing role): Must, 2- 3 years

- Supply chain domain experience: Must

- Project Management: Must

- SaaS experience: Desirable

- Industry experience - Retail/ Fashion & Lifestyle: Desirable

- Edu Qualification - MBA from Tier 1 institutes: Desirable Soft-skills

- Excellent communication, presentation, and interpersonal skills

- Ability to collaborate effectively with cross-functional teams

- Problem-solving and trouble-shooting capabilities

- Customer-centricity intertwined with business acumen

- Results orientation

- Bias for Action

- Strong project & time management skills