Lead Salesforce Administrator/Developer - Apex (7-16 yrs)

Location : Chennai, Bengaluru, Pune, or Hyderabad (Hybrid)

Shift Timings : 4 PM IST to 12 AM IST

Overview :

We are seeking a highly skilled and experienced Salesforce Admin + Developer to join our team. The ideal candidate will possess a deep understanding of Salesforce platform, expertise in administration, customization, and development.

They will be responsible for managing, optimizing, and extending Salesforce solutions to meet the dynamic needs of our organization.

Salesforce Administration :

- Monitor system performance, security, and user permissions

- Manage user profiles, roles, and sharing settings

- Create and manage custom objects, fields, and relationships

- Configure and maintain organization-wide settings and processes.

Responsibilities :

- Proven work experience as a Salesforce Administrator with developer experience or similar role with 7-10 yrs. of experience

- Experience with Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.

- Communicate effectively with users and stakeholders about issue status, changes, and any ongoing system maintenance.

- Responsible for Debugging issues, providing technical guidance and resolving user support tickets/issues

- Role requires a blend of Salesforce Administrative and Salesforce Development experience

- Troubleshoot and resolve user-reported issues related to Salesforce objects, workflows, reports, dashboards, and system performance.

- Handle configuration issues including security settings, page layouts, validation rules, workflows, process builders, and Lightning flows.

- Manage and prioritize production support tickets, ensuring timely resolution within SLAs.

- Identify root causes of recurring issues and provide long-term solutions to reduce operational disruptions.

- Create and update knowledge base articles and user documentation to help users troubleshoot common issues independently.

- Able to identify the root cause related to Data related issue and identify the scenario.