TAK Technologies - General Manager - Service Strategy Lead - Support & Service Operations (8-14 yrs)

General Manager - Operation Support

Company Overview:

TAK Technologies Pvt. Ltd. is a DPIIT, MSME, NSIC, and ISO-certified company with nearly 25 years of experience in manufacturing and integrating security systems. It specializes in Opto electronic equipment, armored safety solutions, and providing comprehensive security services to Indian Defense and Government establishments. The company is an Original Equipment Manufacturer (OEM) with its own assembly line and a workforce of over 100 professionals.

TAK Technologies proudly unveiled the "DarVi" brand in the year 2012, marking a significant milestone in their commitment to excellence in the field of Opto-electronics.

Key Certifications and Expertise:

- DPIIT (formerly DIPP), MSME, NSIC, ISO 9001, 14001, 18001.

- Expertise in serving Indian Defense and Government institutions.

- To ensure the quality and reliability of our own manufactured products, TAK took the initiative to establish a state-of-the-art testing and thermal calibration lab in 2016. Accredited by the esteemed Government organization NABL (National Accreditation Board for Testing & Calibration Lab), this facility underscores our commitment to meeting rigorous standards.

Major Offerings:

- Security System Integration.

- Design, installation, testing, and commissioning for high-security government and defense locations.

- Services include access control, CCTV surveillance, gate management, and perimeter security systems.

- Opto-Electronic Manufacturing.

- Night vision devices (monoculars, binoculars) with exclusive partnerships.

- Smart Fence Systems.

- Electric fence solutions to ensure perimeter security.

- Advanced Surveillance Systems.

- Cellular firewalls, IMSI catchers, and mobile surveillance devices.

- Annual Maintenance Contracts (AMC).

- Comprehensive support for security systems across multiple government and defense establishments.

Job Description:

Department: Operations

Division - Support

Location: Noida

Objective:

- As the Service Strategy lead, you will play a pivotal role in shaping the direction and success of our Support and Service operations. With a solution-oriented mindset, you will be responsible for overseeing the strategic direction and operational success of our Annual Maintenance Contract (AMC) services.

- With a self-driven approach, your strong decision-making skills and strategic foresight, this critical leadership role demands an individual with a strong understanding of service delivery, contract management, and customer relationship building with responsibilities of timely collections.

- Your ability to deliver high-quality, cost-effective solutions, optimize service workflows, and foster long-term customer relationships will be key to driving retention, improving service performance, and enhancing overall client satisfaction.

Key Responsibilities:

1. Responsible for the sales and support of AMC/Services business and to ensure that a good gross margin is achieved.

2. Meeting Negotiating and finalizing high value AMCs with potential vendors/ clients and strategy tie ups with top management/Decision makers of the organizations.

3. Final decision concerning Payment Collections, Decision on Retaining the existing.

- AMC/Services to Customers and adding new customers for AMC.

4. Achieving AMC revenue generation target as set by the company by task allocation to support team.

5. Meeting/Negotiation with potential Customers for Third Party AMCs.

6. Regular follow up with Client for Fund Availability.

7. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC.

Job Specifications:

1. Bachelor's degree in Engineering or related field.

2. Effective communication skills, with the ability to engage at all levels of the organization.

3. Strong team-building skills with a focus on employee development and retention.

4. Travel to client sites as required.

5. Experience with ERP software, particularly SAP Business One, is preferred.

6. Looking for candidate from Similar industry

7. Must reside in near location.