Area Business Manager - Retail Sector - Watch (5-6 yrs)

Area Business Manager

Job Purpose:

- To drive regional sales targets for Titan, ensuring smooth operation of company-owned and franchisee stores, while enhancing customer satisfaction and operational excellence.

Key Interfaces:

External: Customers, Third-party Service Providers, Franchise Partners.

Internal: Regional, Product, Brand, IRSG, VM, Merchandising, Support, and BD teams.

Education and Experience Requirements:

Education: Graduate/Postgraduate (MBA preferred).

Experience: 5-6 years in sales/retail.

Core Responsibilities :

Sales Management :

- Planning : Contribute to annual business targets and manpower optimization strategies.

- Evaluation : Monitor financial and operational performance of stores, suggest corrective measures.

- Expansion : Conduct feasibility studies, plan network expansion, propose ROI for new stores.

Retail Marketing:

- Develop and approve marketing plans, promotions, and budgets.

- Drive VM updates, regional schemes, and in-store activities for better ROI.

Franchisee & Store Management :

- Act as a Single Point of Contact (SPOC) for franchise partners.

- Ensure smooth store operations and compliance with internal policies.

Training & Development:

- Coordinate product training and conduct training needs analysis for staff.

- Plan and execute training programs to drive efficiency and sales performance.

Recruitment & Talent Management:

- Support recruitment for key positions and drive engagement and diversity in teams.

- Mentor, develop, and ensure succession planning for critical roles.

Customer Experience & Complaint Resolution:

- Implement mechanisms for quick resolution of critical complaints.

- Capture feedback to improve customer satisfaction and store ratings.