CRM ( Customer Relationship Manager )

Tag Eleven Softech Pvt Ltd is looking for CRM ( Customer Relationship Manager ) to join our dynamic team and embark on a rewarding career journey.Customer Engagement: Proactively engage with customers through various communication channels, such as phone, email, social media, and in-person interactions. Needs Assessment: Understand and analyze customer needs, concerns, and preferences to tailor solutions and support to their individual requirements. Issue Resolution: Address customer inquiries, complaints, and issues promptly and effectively, working to provide satisfactory resolutions. Relationship Building: Establish and nurture strong relationships with customers, building trust and rapport over time. Account Management: Oversee and manage customer accounts, ensuring accurate record-keeping, updates, and communication. Customer Feedback: Gather and solicit customer feedback to understand their satisfaction levels and identify areas for improvement. Upselling and Cross-Selling: Identify opportunities to promote additional products or services that align with customer needs and preferences. Collaboration: Work closely with other departments, such as sales, marketing, and support, to ensure seamless customer experiences. Data Analysis: Analyze customer data, trends, and behavior to identify patterns and opportunities for enhancing customer relationships. Training and Education: Provide customers with information, training, and guidance to help them make the most of the company's products or services.