Product Adoption Director, Cross-Cloud AI

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About Salesforce

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Salesforce is making deep cross-cloud investments to empower every sales representative, service agent, and industry specialists transform how they work through the power of AI.

To ensure our customers can rapidly adopt these new innovations, our Product organization is hiring a Product Adoption Director for AI and Cross-Cloud

This individual will report directly to the Product Adoption Leader for our C360 and Industry Cloud portfolio, joining a team of cloud-aligned adoption product managers for over 20 products, and will be directly supported by our Adoption Analytics team, Trial Org Engineering Team, and Sales Demo org team.

This individual will bring a Chief Adoption Officer mindset, working as a trusted advisor to GMs and Product Leaders across Sales, Service, Commerce, and Industry Clouds, developing and driving strategies to build Ease of Adoption into every product release, ensuring our customers, partners, and internal teams can easily understand, try, and set up our latest strategic innovations in AI across our clouds.

This role includes regular preparation and presentation of readouts at the EVP+ level focused on adoption targets, forecast, and other data-driven insights, so a demonstrated ability to create and effectively present executive-level content is required. Developing this content includes close collaboration with Adoption Analysts, so this individual should also bring past experience evaluating, recommending, and forecasting organizational targets, and identifying trends in data to help inform data-driven strategies.

Although this is a strategic role, this individual will regularly need to get hands-on with the configuration and set-up of our latest AI innovations as part of assessing ease of adoption, so former hands-on experience as a Salesforce Solution Architect (or equivalent) is required, and a Salesforce AI certification is recommended.

Overall, success in this role will be measured by effectiveness in developing scalable best practices for driving adoption, influencing across stakeholders to drive buy-in, effectively driving adoption programs, and ultimately by the attainment of targets for increased customer adoption.

Here is what we need you to bring:

Recommended Qualifications:

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