ServiceNow Architect

Purpose of the function role A Salesforce Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems throughout the project Business analyst able to link technical solutions with business strategy when working with business partners Tasks

Core tasks specification of role mentioned above what does this mean The BA will with customers to elicit and analyse their requirements develop designs and implement Salesforce com

Building a clear requirements development strategy for each customer engagement Leading discovery workshops which includes the facilitation and solution presentations

Documenting requirements in User Story format Organizing and driving process reengineering sessions Identifying and creating an inventory of customer process pain points and gaps in best practices

Performing rapid analysis and decomposition of complex business information into functional process components

Perform business process modelling user experience modelling and basic technical architecture diagramming Interpreting technical and business strategy roadmaps Building and demonstrating prototypes in

Salesforce Presenting to executive level audiences as well as technical teams Participate and guide customers through user acceptance test planning and execution

An understanding of Salesforces capabilities and limitations

Able to clearly communicate those to customers Leveraging multiple implementation team types User experience Change Management Global Development Centres Developer Communities Experience in several mid sized Salesforce implementations comprised of the following SFDC Sales Cloud SFDC Service Cloud SFDC Experience Cloud 3rd Party App Integration Data Migration Force com Custom Development Competencies

Which demands competencies does this role have to properly execute its responsibilities e g professional competencies soft skills and method competencies as well as potentially relevant working experience education and foreign languages

At least 4 years experience in a Salesforce business analyst role Expert knowledge across various SFDC implementations covering Lightning Platform Sales Cloud Service Cloud Community cloud Chatter App exchange applications

Knowledge and Skill of Business Analysis techniques and tools Agile delivery knowledge

Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions or a demonstrated ability to learn it Ability to take a systematic and analytical approach to problem solving and pay close attention to detail

Able to act as a focal point for a specialized area technical or business Demonstrates a concern and aptitude for considering the user s perspective in IT development and has a deep understanding of user aspects of interactive systems Strong interpersonal and influencing skills Clear and Concise communication

Has a comprehensive understanding of business process improvement benefits and risk management Good understanding of Agile and SCRUM practices followed during Salesforce development implementation and maintenance project Minimum Salesforce certified o Administrator o Sales Cloud Consultant o Service