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Medallia

Compare

4.1

based on 9 Reviews

3 Medallia Jobs

Site Reliability Engineering, Senior

Medallia, Inc.

4.1

based on 9 Reviews

6-8 years

Pune

1 vacancy

Site Reliability Engineering, Senior

Medallia

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Python Networking Healthcare Linux Incident Management Automation

+ 4 more

Job Description

Educate application and infrastructure management about SRE approaches Collaborate with product-engineering teams, build strong relationships and be ready to solve complex challenges together
Ensure applications and their infrastructure are updated and released at a defined pace
Build monitoring, automation and tooling around applications and related standard procedures, eliminate manual work
Troubleshoot complex problems that may span the full service stack
Ensure SLAs, proactively monitor and manage the availability of infrastructure and applications
Optimize performance of components across the full service
Be a part of the SRE team on-call rotation for escalations
Overview Medallia is the pioneer and market leader in Experience Management
Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents
We are more than a software company
We want to be known as a company that does the right thing, no matter the challenge or controversy
We are committed to creating a culture that values every person and every experience
Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day
The strength of our global workforce is the most significant contributor to our success
We believe: Every Experience Matters
Talent is Everywhere
All Belong Here
At Medallia, we hire the whole person
The Role and Team The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform
In particular, Application SREs own the reliability of different products and their infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing business
We are constantly growing our footprint to meet and exceed the demands in multiple geographical regions
Most of our applications work in K8s environments and we host them in Medallia Cloud, OCI, AWS, GCP and Azure
Our team is built of true professionals that leverage all benefits of SRE approaches
Engineers can build their careers and increase their professional weight with full support of Medallia
We are currently looking for a team player who has a passion for technological challenges and a high desire to learn, who embraces a dynamic environment, and who will help us scale out our existing infrastructure, tend to incidents, and deploy new cutting-edge tools
Please note, this role might require being on a rotating on-call shift which includes being available during evenings, weekends and holidays when scheduled
Responsibilities Educate application and infrastructure management about SRE approaches Collaborate with product-engineering teams, build strong relationships and be ready to solve complex challenges together
Ensure applications and their infrastructure are updated and released at a defined pace
Build monitoring, automation and tooling around applications and related standard procedures, eliminate manual work
Troubleshoot complex problems that may span the full service stack
Ensure SLAs, proactively monitor and manage the availability of infrastructure and applications
Optimize performance of components across the full service
Be a part of the SRE team on-call rotation for escalations
Qualifications 5+ years of experience with Site Reliability Engineering and/or related software development roles
Building, configuring, and maintaining operational monitoring and reporting tools
Operations in on-premises and cloud environments
Incident management and change management Complex information security concepts Demonstrated knowledge of: Linux OS and fundamental technologies like networking, DNS, Mail, IP filtering, etc Scripting languages (Python, Bash, Groovy, Go, etc)
Traditional web stack (frontend, API, application backend, caches, databases) Asynchronous and reliable application design (message queues, DB replicas, load balancing, auto-scaling, etc) Kubernetes deployments Release approaches (roll-out, canary, blue/green, etc) Preferred Qualifications Strong communication skills
Experience with: Infrastructure as Code tools (Ansible, Terraform, CloudFormation, etc) Relational DB s such as: PostgreSQL NoSQL DB such as: Redis, MongoDB, Cassandra, BigQuery Messaging/Stream processing platform such as: Kafka CI/CD tools such as: Jenkins, ArgoCD AWS (EC2, S3, RDS, etc ) Jenkins pipelines Background working in heavily regulated industries such as banking, finance, or healthcare