Ecommerce Operations Manager

Roles & Responsibilities

Marketplace Strategy & Growth:

• Develop and execute comprehensive strategies for selling products on marketplace platforms, including identifying target markets, setting growth objectives, and assessing competition. Ensure alignment of inventory, pricing, and marketing strategies to maximize sales.
  
  

Inventory And Pricing Management

• Monitor inventory levels across marketplaces to ensure adequate stock availability.
• Collaborate with the Procurement and Supply Chain teams to address stock gaps and pricing strategies.
  
  

Relationship Management (Marketplace & Clients)

• Build and maintain strong relationships with both marketplace account managers and key clients.
• Negotiate terms, resolve disputes, and identify opportunities for preferred placement or promotional activities. Schedule regular client check-ins to gather feedback and focus on upselling and cross-selling new channels and business opportunities.
  
  

Cross-functional Collaboration

• Collaborate with internal teams, such as Key Account Management, Supply Chain, Advertisement, and Finance, to ensure marketplace operations are integrated with overall business goals.
  
  

Revenue And Profitability Optimization

• Continuously monitor sales, profitability, and performance metrics. Implement strategies to achieve revenue targets and ensure optimal performance across all channels.
  
  

Team Leadership

• Lead and mentor a high-performing team. Set clear performance expectations, provide feedback, and foster a collaborative and results-driven work environment.
  
  

Compliance And Policy Adherence

• Stay updated on marketplace policies and ensure compliance with all terms of service, listing rules, and advertising policies to prevent penalties or account suspensions.
  
  

Continuous Improvement

• Drive continuous improvement initiatives to enhance operational efficiency, streamline processes, and optimise performance metrics across all teams.
  
  

You Will Fit Into This Role If You

• 6+ years of experience in e-commerce operations or supply chain management, with at least 5+ years in a managerial position.
• Must have 5+ years of experience in managing multiple marketplaces.
• Must have 3+ years in General Trade or Modern Trade Experience
• Must have a 3+ years of strong understanding about E-commerce experience.
• Preferred: Experience in managing Electronics and D2C/Retail brands, particularly within the healthcare, wellness, and beauty sectors, is highly desirable.
• Are Passionate about building revenue growth.
• Dive headfirst into ownership.
• Have an entrepreneurship mindset.