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Support Team Lead
Systems Plus
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead and manage support teams across various technologies, including Dot Net, Open Source platforms, AS400, and ERP systems.
- Plan, track, and deliver support tasks and projects, ensuring quality and timeliness.
- Provide hands-on technical guidance and support for escalations, including critical L1 issues.
- Mentor, coach, and develop team members to enhance their technical and professional skills.
- Ensure 24x7 service delivery with flexibility for on-call support during critical incidents.
- Drive adherence to ITIL practices for incident, problem, and change management.
- Identify and implement opportunities for process improvement and automation.
- Act as the primary point of contact for stakeholders, managing expectations and providing regular updates.
- Handle risk management by proactively identifying and mitigating potential issues.
- Facilitate onboarding and training for new team members to ensure seamless integration.
- Manage and communicate changes effectively to minimize disruptions during updates or migrations.
- Lead system modernization initiatives, leveraging emerging technologies to enhance efficiency.
- Provide accurate estimations for support activities, ensuring realistic planning and execution.
- Foster a culture of collaboration, continuous learning, and innovation within the team.
Employment Type: Full Time, Permanent
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What people at Systems Plus are saying
Support Team Lead salary at Systems Plus
reported by
1
employee
with 9
years exp.
₹7.4
L/yr - ₹9.4
L/yr
7%
less
than the average Support Team Lead Salary in India
View more details
What Systems Plus employees are saying about work life
based on 316 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Systems Plus Benefits
View more benefits
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