Cloud Engineer & Operational Lead

Intro - Born-in-the-cloud

QloudX is a born-in-the-cloud digital transformation boutique company with large expertise in multi-cloud technologies and strategic IT, with niched experience in the transportation and retail domains. Our goal is to help transportation and retail businesses across the globe implement cloud technologies in order to maximize value for their digital transformation journeys.

Leveraging our group s 30+ years of experience and resources, QloudX is a brainchild of former CIOs who made a strategic decision to create a next generation cloud company that focuses on all things cloud. We are proud to have our headquarters in Europe, and our presence, active customers also extend to USA and Asia.

As AWS Advanced Consulting Partners, we develop and create solutions for our customers with a multitude of cloud technologies, ranging from Data/Analytics, Serverless, DevOps, Containers etc.

Role: Cloud Engineer & Operational Lead (Managed Services) Location: Pune (Remote) Experience: 1 to 3 years Job Description: As part of Team QloudX, your responsibilities will be: Technical Skill set:

You must be demonstrating approximately 1 or 3 years of practical experience within AWS environments (for delivering Infra Management, Security Management, Application Management and Cost Management)

We work a LOT with Managed Services, AWS Security, Support and maintenance, meaning - requiring a strong foundation in AWS.

A big part of what we do on a daily basis, is to monitor and improve infrastructure for usage, monitor cost and security. Resolving issues with High CPU, low disk space etc. Serverless architecture is also being maintained by us, so you must have experience in monitoring serverless solutions, troubleshooting and hands on experience in resolving 4XX, 5XX errors, glue job failures, Lambda performance improvisations etc. Along with CloudWatch solution for monitoring, you must have hands on with third party tools like New Relic, Datadog

You must be hands on to perform Patching on Linux EC2s, resolve CPU / Disk space issues for Linux servers - basically you need to be able to perform jobs of Linux Administrator.

We also have huge numbers of windows EC2 to be managed. You must have hands on for setting up CloudWatch agent, alarms for both Linux and Windows servers.

You need to be strong on Backup and Disaster Recovery - should have hands on defining and executing backup strategies for various AWS Services and performing DR Drills.

We are following AWS Well-Architected Framework hence you re expected to know this framework and Best Practices for AWS Services

We are highly expecting to deliver in Cloud Security so we look forward for the candidates who are well-versed with Cloud Security and AWS Security Services.

We are providing Threat Detection and Reporting to most of the clients so you must have hands on experience to use CloudTrail, Guardrails, Macie, AWS Inspector, Security Hub, AWS Config, Amazon Guardduty for monitoring and resolving issues reported by it and also creating reports to share with client for detected vulnerabilities from these services

We also have Data Managed Services, so any knowledge or experience in Data Side like Amazon RDS, Aurora, DynamoDB, Redshift, EMR, Glue, Data Pipeline etc is plus. Experience on CFT/Terraform, Kafka, MySQL, PostgreSQL etc is added advantage.

We are also big on Cost Optimization so we expect you to know about various pricing models, cost monitoring techniques and cost optimization strategies across AWS services.

We are ambitious when it comes to certifications, especially within AWS. If you hold any Pro/Specialty cloud certifications it will be an advantage. If not, you should be ready to commit to clear your first AWS Pro/Specialty certification within 3 months.

We also build various reports for our clients, so you ll need to have good knowledge of MS products like MS-Excel, PowerPoint and Word. PowerBI is a plus. Using AI in Excel is plus.

Management Skills:

You must be demonstrating approximately 1 to 3 years of experience in handling team of 3+ members to deliver in AWS or other cloud Projects

You must have experience in managing client communications to understand the requirements and also deal with their technical questions on call

You must be able to manage delivery for multiple clients

You should have skills to manage escalations.

You are expected to work in pre-sales activities.

You must have experience in creating proposals, SOWs etc.

Soft Skills:

We re a team of highly motivated, proactive, hands-on, individual contributors. We would expect the same from you.

As you will be a part of Managed Services Team, you will be called to guide/help on AWS related challenges.

You should have strong Analytical and problem-solving skills.

You ll also be involved in critical communications, so you ll need to have good written and verbal communication skills

As we support multiple clients from various timezones, we do have different shifts that give you flexibility in your working hours

Mandatory Skills sets: 1 to 3 years of practical experience with AWS Previous experience with Managed Services, AWS Security, Support, and Maintenance Linux Administrator AWS Security Services expertise to improve security of AWS environments AWS Cost expertise for cost monitoring and optimization Hands on experience in monitoring, troubleshooting, and resolving API errors, Glue job errors, Lambda performance AWS Monitoring expertise - set up & perform monitoring in best way possible / automation Backup and DR expertise Strong analytical and problem-solving skills Basic knowledge of at least one programming language (e.g., Java or Python) and core programming concepts Good knowledge of MS products, including MS-Excel, PowerPoint, and Word Good written and verbal communication skills Flexibility to work in different shifts, as we support multiple clients from various time zones Ability to learn quickly and work in a highly motivated, proactive, hands-on, individual contributor team environment Preferred Skills Sets: Experience in Conducting WAR and resolving HRIs AWS cloud certifications are highly desired, and willingness to obtain them is required Understanding of Infrastructure as Code (IaC) and automation tools (e.g., Terraform, Ansible, Puppet, Chef, or CloudFormation) is an advantage Knowledge of monitoring tools (e.g., Grafana, Kibana, or Zabbix) is a plus Hands on experience on WordPress to manage website Familiarity with containerization technologies (e.g., Docker or Kubernetes) is a bonus Qualifications: Bachelors degree in Computer Science, Information Technology or related field AWS Certified Solutions Architect - Associate Certification AWS Security Specialty Certification 1 to 3 years of experience in AWS Cloud and AWS services Any relevant certifications will be an added advantage