Systems Analyst 2-IT

As an experienced Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also use your solution expertise to bring about Oracle Health s innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation.

Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.

Basic Qualifications:

• Bachelors degree or master s degree in IT, Healthcare or related field, or equivalent relevant work experience.
• Minimum 6+ years of experience in Healthcare IT, with a strong focus on Carenet (mPage , Phys Doc , nursing integration etc) modules and integrated solution modules.
• Proven experience on Oracle Health Powerchart, Orders, Dynamic Documentation
• Excellent analytical and problem-solving skills
• Strong communication, collaboration and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Meticulous attention to detail and a commitment to quality
• Customer service experience, at least 2 years

Preferred Qualifications:

• Experience working with Oracle Health Millennium.
• Experience in technical troubleshooting skills
• Preferred Experience working with:
  • Powerchart
  • PowerOrders
  • Powerforms
  • Iviews
  • mPages
  • Discern Rule configurations (EKM Rules)
  • Oracle Health Custom Reporting (CCL)
  • Integrated Carenet modules
• Experience working in Support or Application Managed Services organization.
• Software implementation work experience, at least 3+ years.
• Health care information technology work, at least 3+ years.

Career Level - IC2

Expectations:

• Consult with clients on service line workflow and guide them through interdependencies and design decision impacts for Carenet modules.
• Provide solution oversight, direction, and expertise to stakeholders.
• Collaborate with cross-functional teams to design and implement scalable solutions.
• Troubleshoot and resolve technical issues related to Carenet modules.
• Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Stay current on involving features, functionalities and best practices
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Travel need will be based on business (10% - 20%).
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Perform other responsibilities as assigned.