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System Engineer
3-7 years
₹ 4.4 - 9L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
System Engineer
Merck
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
- Job Title: System EngineerLocation: Electronic City, Bangalore Role descriptionProvide day-to-day IT support to local and remote offices/end users via the ticketing system, in-person support, IT support line, email, and instant messaging
- Monitor, maintain, and continually improve IT service levels at the sites while reporting relevant KPIs and statistics
- Work on the installation, configuration, and ongoing usability of end-user equipment, including laptops/desktops, mobile phones, printers, other peripheral equipment, and software
- Assist with image builds and coordinate with various teams for the setup of user accounts
- Install and configure new hardware and software as required, ensuring accurate reporting of software usage
- Ensure licenses are acquired through proper channels before installation, and accurately maintain asset records post-installation
- Support IT equipment deployment for staff on-boarding and off-boarding, ensuring proper tracking for IT asset management
- Support services related to Lifecycle Management, IT Asset Management, License Management, and User Access Management for end-user software and hardware
- Collaborate with Global teams to resolve complex IT-related issues
- Participate in the Vulnerability Management process and take ownership of any High or Critical Vulnerability closures requiring local on-site intervention
- Document IT management activities
- Communicate with end users regarding local outages, service degradations, planned downtime activities, and global initiatives that impact local users
- Job Requirements 2-5 years of experience in an L2 Desktop/Helpdesk support role, with proven proficiency in troubleshooting, technical problem solving, and exceptional customer support and collaboration
- Highly proficient in supporting Windows hardware and software
- Solid knowledge of O365, Outlook, and other standard office applications
- Familiarity with mobile devices (iPhones, iPads) and experience with MDM solutions such as Airwatch, Intune, etc
- Solid troubleshooting skills in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
- A positive individual with a can-do attitude
- A Bachelors degree (BE/B
- Tech/BCA) or a 3-year Diploma in CSE/IT
- Experience in the Life Sciences/Healthcare industry is preferred
- Technical Skills/Certifications:ITIL Certification (preferred)
- At least 3 years of IT experience in a customer-facing role
- Experience in the Life Sciences / Healthcare / Manufacturing industry is preferred
- Familiarity with Microsoft SCCM is an added advantag
Employment Type: Full Time, Permanent
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What System Engineer at Merck are saying
Rating based on 2 System Engineer
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
All Gud. No cons
- Salary - Excellent
Partially nd bit politics
System Engineer salary at Merck
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