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Skillmine Technology Consulting

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based on 241 Reviews

2 Skillmine Technology Consulting System Engineer Jobs

System Engineer(WINTEL)

Skillmine Technology &amp; Consulting

based on 241 Reviews

2-4 years

Mumbai

1 vacancy

System Engineer(WINTEL)

Skillmine Technology Consulting

posted 2mon ago

Flexible timing

Key skills for the job

+ 3 more

Windows and System Administration

(Including installation, configuration, maintain and monitor windows servers - 2003, 2008 / R2, 2012 / R2, 2016, 2019)

Basic knowledge of Linux & Mac operating systems
Provide and manage Windows server administration, within an AD environment. Good knowledge of Active Directory, AD components, AD Roles & Functions. Hands-on experience of applying Group Policies
Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)
Work experience in client-side operating systems Win7, Win8, Win10.
Product installation, Upgrades and Patch Management

Networking

Strong Fundamentals in Networking and Network Infrastructure
Hands-on experience on Networking, Routing and Switching
Experience with firewalls, Internet VPN s remote implementation, troubleshooting and problem resolution
Good knowledge about different VPN technologies
Knowledge about TCP/IP, DNS, Proxy servers
Basic understanding of IPTables, TLS, SSL
Knowledge about security software such as DLP, firewalls (End point security are add-on)

Tools and Expectations

Basic knowledge in tools like Procmon, Resource monitor & Windows Sysinternal tools
Basic knowledge and experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on)
Knowledge in VAPT analysis & Security (Basic understanding about Vulnerability assessments and penetration tests) - Desirable
Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts
Knowledge of Power-shell scripting, Linux shell scripting and Python are add-on

Good to have:

Support Management and Tools knowledge

knowledge of L1 and L2 Ticket tracking tools
Should be able to provide reports for any escalations, Root cause Analysis (RCA), Productivity reports.

Soft Skills Required

Mandatory:

Role and Responsibilities:

Providing customer delight
Offering excellent technical support experience to customers
Good listener to customer, provide on time deliveries
Attending tickets and emails (Proactively involvement in escalations and make sure customer commitments are met)
Make sure support deliveries are under defined TATs and SLAs
Involve appropriate authorities when escalations are required
Coordinate with SME (Subject Matter Expertise)
Cross-functional team discussions (QA Quality Analysts, Security Analysts, Development team) - Ontime internal escalations
Adapt and implement new technologies and understanding of the Product base at Skillmine Product vertical
Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment
Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs
Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc...
Documentations