Systems Analyst 4-IT

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure.

As a Lead System Analyst for Oracle Health, you would be responsible for leading the technical support responsibilities, contributing to system performance improvement and owning the root cause analysis and remediation for our client systems issues. You are also expected to manage projects and support queues for solutions and services. Consult with other teams for incident resolution and proactive solutions. Analyze, troubleshoot and improve system performance. Manage the relationship with support teams and act as the point of contact for support escalations. Diagnose, analyze, and troubleshoot technical problems to resolve issues and contribute in Service Resiliency Program to improve system performance.

Basic Qualifications

Bachelors or master s degree in Computer Science, Computer Engineering or related field

At least 6+ years of system engineering experience in Windows servers administration and Linux server administration.

At least 3 years of Microsoft Operating Systems experience

At least 3 years of Oracle Enterprise Linux work experience

Knowledge in ITIL framework

Preferred Qualifications

• Knowledge and hands-on experience of Linux and Windows systems
• At least 3+ years of project management/implementation work experience
• Strong written and oral communication skills
• Proficient with task management utilities

Expectations:

• Willing to work on a flexible schedule as needed
• Willing to work on different technologies as needed
• Willing to take up oncall support 24/7 or 12/7 as needed
• Participate in weekly client calls.
• Coaching and mentoring the team as and when needed

Career Level - IC4

Work closely with Oracles internal business and development teams to drive the technical/functional global implementation of Oracles applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the companys information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.