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281 Sysnet Global Technologies Jobs
Customer Support Engineer
1-3 years
₹ 2 - 3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Customer Support Engineer
Sysnet Global Technologies
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .
Qualifications
Diploma/Degree
Knowledge & Technical Skills
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .
Proficiency in hardware installation, troubleshooting, and maintenance.
Familiarity with networking concepts, protocols, and troubleshooting.
Experience with software installation, configuration, and support.
Knowledge of antivirus software, firewalls, and security best practices.
Experience ( Relevant )
1-3 Yrs
Employment Type: Full Time, Permanent
Read full job descriptionSysnet Global Technologies Interview Questions & Tips
Prepare for Sysnet Global Technologies Engineer- Customer Support roles with real interview advice
Top Sysnet Global Technologies Engineer- Customer Support Interview Questions
Q1. What is the difference between domain & workgroup?
asked in
Engineer- Customer Support interview
Q2. How to troubleshoot HPE hardware if not booting
asked in
Server Engineer interview
Q3. Difference diagnostics tools using on HP, Dell, Lenovo for troubleshooting hardware and software related issues.
asked in
Engineer- Customer Support interview
What people at Sysnet Global Technologies are saying
Rating based on 213 Engineer- Customer Support
reviews
Anonymous · IT & Information Security
in Chennai
Likes
They give salary on time. And leave also given when we need.
- Job security - Good
Dislikes
There is no skill development from my role. Don't know about another rolls.
- Skill development - Poor
Engineer- Customer Support salary at Sysnet Global Technologies
reported by
429
employees
₹1
L/yr - ₹4.5
L/yr
21%
less
than the average Engineer- Customer Support Salary in India
View more details
What Sysnet Global Technologies employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Sysnet Global Technologies Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Free Transport 
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