System Analyst Technology

This position is responsible for building, delivering, enhancing, and supporting Syniverse Products and Services. The incumbent will be technically hands on, possess a good experience and skill across engineering functions. Also has strong analytical, business logic and problem resolution skills with strong exposure in software design processes and methods. Also work closely with other functional areas to ensure that project schedules are met with a high level of quality. Will also provide technical leadership to the team.

Other responsibilities include implementing the testing methodology for cross-functional and non cross-functional projects and for participating in, and supporting all required testing activities to ensure all process controls are adhered to and completed in a timely and cost effective manner.

Expected Work Experience/Responsibility:

• 3-6 years of relevant professional experience in the areas of application development and support, problem management, programming languages, software development and data management pipelines.
• Strong Working and hands-on experience in coding, testing, supporting, troubleshooting and operations support.
• The ability to build strategic relationships within the organization and with all levels.

Knowledge/Skill Set Requirements:

• Strong Development/Hands on experience as Data Engineer with Java/Scala, Python and SQL languages
• Good working experience with UNIX based systems
• Hands-On experience with Hadoop, S3, Spark, Flink, Kafka and similar technologies
• Exposure to Data Modelling, Machine Learning/AI, AWS is an added advantage
• Usage of software development tools - JIRA, GitHub etc.,
• Ability to communicate status updates to project team and management.
• Ability to work independently as well as Team.
• Good communication skills and Interpersonal Skills.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
• Ability to independently handle and possess strong troubleshooting and error analysis skills.

Analyze and Design:

• Understand the Project domain and architecture, requirement and design/approach related to the project tasks assigned to the individual.
• Consult with other cross functional teams, customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
• Possess good knowledge Product Architecture and DB Architecture
• Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
• Possess good Product functional knowledge to the System level.

Develop:

• Development of software modules conforming to the functional/ performance/ user experience requirements
• Development and automation of Unit and Functional Tests to demonstrate the conformance of software with the functional/ performance/ user experience requirements
• Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
• Coach and train testing employees to assist in fulfillment of job responsibilities.
• Ability to work from functional specifications to write test plans.
• Consult with Development and Production Support to identify test data

Troubleshoot:

• Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
• Should manage issues of differing stages of investigation and priority with Inputs from team members.
• Properly diagnose test results and document product defects.
• Setup test environment and follow release notes to install product releases and fixes.
• Execute Automation Test Scripts and Test cases and initiate modifications if necessary.
• Provide daily test statuses on testing progress and issues.

Process:

• Adhere to the defined process
• Produce technical artifacts and documentation
• Furnish individual & project/release status reports
• Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services.
• Execute post release health checks
• Timely escalations, follow-ups and responses
• Suggest and Implement process improvements in projects to minimize slippages and improvements in Quality.
• Define and implement testing guidelines/methodologies appropriate for each project
• Provide assistance and consulting to Development and Product Support teams on project activities.

Coordination:

• Work closely with other functional areas to ensure that project schedules are met with a high level of quality.
• Knowledge sharing sessions to team members & other cross functional teams
• Coordination with customer support / operations in supporting the resolution of customer issues
• Engineering support for Production Deployments and Postproduction Monitoring.
• Actively initiate/participate in product and project team meetings.
• Provide input on training requirements and available classes for the Test team.
• Keep abreast of business needs and stay current with technology trends.
• Mentoring and Guiding team members and creating Career development Plans for each of team members

Following added responsibilities:

• Work with external customer(s) for requirement gathering, technical queries.
• Knowledge share of generic design approaches to external audience from other projects.
• 3-6 years of Software Development Experience
• Bachelors degree in Engineering in Computer Science/ Electronics or equivalent
• Hands-on Experience in Java/Scala working on data management pipelines
• Good analytical and problem solving skills
• Knowledge of SDLC
• Good OLAP concepts.
• Experience/ Knowledge of Messaging domain and Telecom domain highly preferred
• Experience in Linux/Windows operating system concepts and commands
• Cross functional group co-ordination experience like QA, Operations, Release Engineering etc.
• Experience working with teams in diverse geographic locations
• Experience using a source code management tool.