Symsafe - Senior Technical Support Engineer (5-10 yrs)

About the job

About the Role :

- We are looking for a skilled and experienced Technical Support Executive to join our team.

- The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer support, and mentoring junior team members.

- If you have a passion for technology and problem-solving, we would love to hear from you!

Key Responsibilities :

- Provide advanced technical support for hardware, software, and network-related issues.

- Diagnose, troubleshoot, and resolve customer queries in a timely manner.

- Escalate unresolved issues to higher-level support or development teams.

- Collaborate with cross-functional teams to improve service quality.

- Ensure documentation of issues and resolutions for future reference.

- Monitor system performance and provide recommendations for improvements.

- Stay updated with industry trends and emerging technologies.

Requirements :

- Bachelor's degree in computer science, Information Technology, or a related field.

- 5+ years of experience in technical support or a similar role.

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with network troubleshooting (LAN, WAN, VPN).

- Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools.

- Excellent communication and problem-solving skills.

- Ability to work under pressure and meet deadlines