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IT Help Desk Engineer
Symplr
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide first level contact and problem resolution for all users with hardware, software, and application problems.
- Document activities thoroughly using an internal ITSM ticketing system.
- Uses expertise in customer service and technical knowledge to resolve issues surrounding usage and training on software and/or hardware products.
- Conducts troubleshooting of PC hardware/software and printer problems.
- Create internal and end user documentation of technical solutions.
- Assist with managing systems configurations using Microsoft Intune and other enterprise systems management platforms.
- Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
- Strong analytical problem-solving skills
- Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
- Attention to detail and organized
- Ability to effectively establish rapport with end users.
- Proficiency in common desktop tools including Microsoft Office 365 and Microsoft Windows 10/11.
- Understanding of enterprise platforms and Microsoft products including Active Directory, Azure and Intune.
- Proficiency with Apple iOS is a plus.
Qualifications Required:
Every organization has a culture, whether they mean to or not, so why not be intentional about it
Together, if we shape our intentions, actions, and interactions around a common, purposeful culture, we are able to quickly achieve more, attract others who help realize our goals, and thrive in our professional relationships.
- Bachelor s degree in information technology or 2 years equivalent experience in a Service Desk role.
- 2+ years of demonstrated knowledge in administering Microsoft Exchange/Windows Active Directory domain environments, administering user accounts, objects, groups, roles, and permissions
- Proven ability to understand client values and needs at varying levels of seniority or technical ability.
- Strong communication and interpersonal skills with technical and non-technical clients
Employment Type: Full Time, Permanent
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based on 30 employees
Flexible timing
Monday to Friday
No travel
Symplr Benefits
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