Sr . Manager - Business Evolution

Job Description :

This position requires someone with strong technical, analytical and communications skills who can convert user needs into more specific requirements that technical teams can develop to, while obtaining strong buy-in from all key stakeholders.
Requires big picture and detailed understanding of the assigned business area with impeccable attention to detail and follow up.
A balance of business and technical understanding is paramount for success in this position.
The role requires interaction with many areas of the organization including marketing, sales, engineering, operations, finance and both internal and outsourced IT teams.

Responsibilities

Serve as Primary Client Contact
Develop deep relationship, alignment and trust with assigned Function Head/BU Head/GMC member/Shared Services and their staff (and with your IT counterparts).
Act as SPOC between business and IT, and position IT as a strategic partner of business.
Engage IT Architecture, Program Management and Delivery team members at the right time in the process, not too early and not too late.
Conduct periodic face to face meetings with business leaders and participate in their staff strategy meetings, as well as selected customer and industry events.
Develop a broad and deep understanding of the business area and its challenges, and use that as context for prioritization, deliverables and all recommendations.
Conversely, Business Partner will communicate to customer the IT strategy/projects and how it relates to the assigned domain.
Lead sanity testing, where possible, to qualify deliverables prior to giving to customer for UAT.
Report project and delivered process KPI performance back to business and compare to commitments.
Support business users in business case creation along with DFM.

Portfolio Planning and Management
Create and update the business capabilities roadmap with your business counterparts.
Rationalize work across adjacent domains for maximum impact and minimum spend.
Work with rest of IT to create a technology/application roadmap that delivers on business roadmap in a cost-effective way.
Commit dates on behalf of IT after obtaining internal commitments from the IT delivery teams.
Maintain and track AOP list of IT spend for assigned domain.
Update and publish list of project/process priorities monthly based on direction of business leadership.

Lead Large Programs
Run and lead Major and Cross Functional Programs/Projects (including but not limited to API, NGP, BI, HR, BSSE) across all involved groups with 100% accountability for project success.
Create and present business cases for capital funding for these projects, where no clear business owner is ready to step forward.

Requirements planning
Gather and synthesize diverse stakeholder inputs and convert those to cohesive, high quality business requirements.
Act as Scrum Product Owner for the assigned domain.

Business Process Management
Work with Business to identify, define, quantify and solve business/operational intra and inter-departmental process problems (e.g. decrease cycle time, reduce cost, improve customer experience, increase margin, improve quality, etc.) in the context of the business roadmap.
Prioritize process work based on a combination of current process maturity, process capability and short/long term improvement opportunities.
Determine and publish explicit/implicit customer KPIs.

Consultative Skills and Approach
The ability to exercise influence over people that they have no direct control over (matrix management).
Identify options for the organization and suggest recommendations for change.
Help secure additional resources across the IT organization and the company to implement solutions.

Competencies
Change management skills
Interpersonal skills Ability to get on with a broad range of personality types
Ability to transfer skills to others
Creative and analytical thinking
Adherence to a code of conduct and ethical guidelines
Customer focused
Solutions and consultative approach to client organization

Qualifications
10+ years Telecom Experience in business analysis and project management with demonstrated ability to execute projects successfully
Track record of successful relationship management
Knowledge of Scrum and waterfall development methodologies
Engineering or Computer Science Degree required
Experience leading remote teams internationally required
ASQ SSBB certification a plus
IIBA Certification or equivalent a plus
PMI & Scrum certification required