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3.6

based on 253 Reviews

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142 Avalara Technologies Jobs

Technical Support Engineer

2-6 years

₹ 9 - 12L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

5 vacancies

Technical Support Engineer

Avalara Technologies

posted 14hr ago

Job Description


Job Summary


As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale. The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner.


Job Duties:


  • Serve as front line contact for external customers by answering technical support telephone calls and emails.
  • Answer questions and troubleshoot issues related to use of SaaS software applications.
  • Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method.
  • Take ownership of technical issues from initial report to final resolution
  • Assist internal groups with technical issues and inquiries.
  • Set up test environments to verify reported software bugs and record in our issue tracking system - Jira.
  • Communicate clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce.
  • Create support documentation to be used internally as well as for customers!
  • Meet individual case management, SLA and C-SAT goals.
  • Proactively monitor the customer's environment by running reports and activity logs and product usage to identify application issues that prevent customers from achieving system supported business objectives.
  • Maintain customer support call communications in our CRM application - Salesforce.
  • Help expand the knowledge base towards self-serving customers by producing relevant, accurate documentation like FAQs, User manuals, Installation guides etc.
  • Effectively train customers on Avalara product(s)
  • Should be able to write basic database queries and troubleshoot customer issues.
  • Be open to accept additional responsibilities assigned to meet the deadlines.
  • Perform related duties as assigned by Supervisor.
  • Maintain compliance with all company policies and procedures.

Skills and Qualifications:


  • A minimum of 2 years relevant professional experience providing direct technical support to external customers by phone and electronically
  • Education - BE, MCA, MCS
  • Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner.
  • Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities.
  • Work collaboratively with willingness to listen and work in fast paced challenging environment.
  • Excellent organizational skills, with the ability to prioritize, manage, multi-task and execute cross-functionally.

Preferred Qualifications:


  • Good-to-Have (Added advantage)
  • Conversant with working with XML
  • Conversant with API
  • Database knowledge
  • Knowledge of Sales Tax (VAT & Use Tax)
  • Experience in ERP Domain
  • Experience with Product based company.
  • Experience with SaaS based solutions.
  • Critical thinking
  • Experience of tracking tools like Salesforce & Atlassian Jira


Note - Kindly apply if comfortable to work in US Shifts and all days from office.


Employment Type: Full Time, Permanent

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People are getting interviews at Avalara Technologies through

(based on 39 Avalara Technologies interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
33%
10%
8%
8%
8%
33% candidates got the interview through other sources.
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What people at Avalara Technologies are saying

2.3
 Rating based on 5 Technical Support Engineer reviews

Likes

nothing

Dislikes

Environment, culture, zero work life balance and they always keep telling you if you do not perform we will remove you. It is a school not a company.

Read 5 reviews

Technical Support Engineer salary at Avalara Technologies

reported by 63 employees with 2-7 years exp.
₹4.5 L/yr - ₹12 L/yr
96% more than the average Technical Support Engineer Salary in India
View more details

What Avalara Technologies employees are saying about work life

based on 253 employees
72%
79%
80%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avalara Technologies Benefits

Submitted by Company
Employee Assistance Program
Childcare Reimbursement Program
Flex-Wallet
Healthcare Benefits
Wellbeing Benefits
Diversity, Equity and Inclusion +4 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Free Food
Gymnasium
Team Outings +6 more
View more benefits

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Avalara Technologies Pune Office Location

View all
Pune, Maharashtra Office
Headquarter
7th floor, Amar Sadanand Tech Park (ASTP, Sadanand Estates, Baner Rd, opposite AMAR BUSINESS PARK, Veerbhadra Nagar, Baner Pune, Maharashtra
411045

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