CRM Manager

Position: CRM Manager

Reporting Manager: General Manager - CRM Location: Bangalore

Job Responsibilities:

1) Manage and maintain the CRM system, ensuring data accuracy and system stability.

2) Customize the CRM platform to align with real estate processes and workflows.

3) Analyse CRM data to identify trends, opportunities, and areas for improvement.

4) Generate reports and dashboards to track key performance indicators (KPIs).

5) Automate and streamline real estate processes using CRM workflows and automation tools.

6) Collaborate with cross-functional teams to propose CRM-driven solutions for process improvement.

7) Conduct system audits to ensure compliance with data protection regulations.

8) Provide training and support to CRM system users, ensuring effective utilization.

9) Serve as the go-to person for CRM-related queries and issue resolution.

10) Stay updated on industry trends and best practices in CRM management.

Requirements:

1) Qualification: Bachelor's degree in Business, Marketing, Information Systems, or a related field.

2) Relevant Experience: Minimum of 6 years of experience in real estate, with a focus on CRM management and optimization.

3) Any others: Preferably Female candidate

Required Skills:

1) Excellent analytical skills and ability to derive insights from complex data sets.

2) In-depth knowledge of real estate processes, terminology, and sales cycles.

3) Strong project management skills and ability to prioritize tasks effectively.

4) Exceptional communication and interpersonal skills.

5) Detail-oriented mindset and strong problem-solving abilities.

6) Familiarity with data protection regulations (e.g., GDPR) and CRM compliance.

Authorities:

1. Collections of booking amount